IT Service Management Manager, Infrastructure, Information Technology

IT Service Management Manager, Infrastructure, Information Technology

  • Manager a team of help desk supports to execute IT services management processes, including Help Desk support, incident and request life cycle, problem management & escalation
  • Responsible for the maintenance, improvement and update of IT service processes, to stay relevant in technology and business
  • Prepare IT service report and analysis to management and propose service improvement plan
  • Responsible for IT asset management
  • Owner of incident ticketing and problem management log system to maintain, upgrade and automate service management processes


  • University graduate in I.T. or related discipline
  • With minimum 4 years working experience in I.T. service management, preferable work in major enterprise or bank previously
  • Hands-on experience in IT incident & services management, problem management and production support
  • Able to manage a positive and professional service
  • Practical experience in
    • Project management
    • Vendor management skills
  • Strong skills with ITIL service management process
  • Technical administration skills in
    • Microsoft Windows 10
    • Microsoft Windows platform environment
  • Proactive and self-motivated, able to deliver project and service on time
  • Effective communication and liaison skills with positive thinking and service attitude
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