Technical Service Delivery Manager, Infrastructure, Information Technology
Responsibilities:

Manage below sections of projects and services for I.T. infrastructure
- Workplace products support
- Workplace deskside support
- Help Desk
- ID Management
Provide advice and cost-effective solution timely to meet with I.T. objectives
Monitor the related project and services to ensure budget, resources, expandability and service quality is acceptable
Provide strategy of WPS, projects and measurement in his/her areas of responsibility to meet with I.T. strategy and priority
Maintain quality of services thought standard operation procedures, metrics and service level, including timely support response, incident handling, capacity & performance, system availability, disaster recovery and project support
Manage the services to follow ITIL standard and technology risk management practices to maintain a proper control and streamlined operation for help desk, IDM and desk-side support
Coach, develop and supervise the team to ensure timely service delivery to fulfill business needs
Keep abreast technology development, proactively apply improvement and provide recommendation

Requirements:

University graduate in I.T. or related discipline
With minimum 12 years working experience in I.T., preferable work in major enterprise or bank previously
Able to manage a positive and professional service
Strong practical experience in:
- Project management -Vendor management skills
- Help Desk support -ID Management
Familiar with ITIL service management process
Technical administration skills in:
- Microsoft Active Directory and SCCM
- Microsoft workstation platform and related client software, e.g. antivirus, DLP, APT.
- Citrix
Proactive and self-motivated, able to deliver project and service on time
Effective communication and liaison skills with positive thinking and service attitude
Experience in migration and administration of Microsoft Office 365 cloud service

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