Careers

Careers

Authorizer, Retail Risk Support, Retail Credit Approval & Administration

Authorizer, Retail Risk Support, Retail Credit Approval & Administration
Responsibilities:

  • Handle incoming and outgoing authorization request
  • Handle lost / stolen card reported by customer
  • Handle and monitor high risk transactions
  • Support customer service hotline during specific time period
  • Response customer enquiry & maintain the hotline within service standard
  • Prepare daily & monthly MIS reports
  • Perform system user acceptance test when necessary


Requirements:

  • Post-secondary or above
  • 2 years or above in customer service area or banking experience
  • Familiar with relevant policies and procedures of the Bank as well as regulatory requirements
  • Good communication skills in spoken English and Chinese; Putonghua is a plus
  • Good computer knowledge, especially in MS office
  • English & Chinese typing
  • Rotated shift duty is compulsory
  • Able to work under pressure and independently
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