Fubon Business Online FAQ (Security)

FAQ Category

Q1. How secure is the Fubon Business Online Service?

Q1. How secure is the Fubon Business Online Service?

We have implemented various measures to ensure the security of the Fubon Business Online Service and privacy of the account and transaction information:

Key Encryption, Confidentiality and Data Integrity
Both public key cryptography and symmetric key technology are employed for authentication and for protecting your privacy.

Strong 128-bit SSL Encryption
All data transmitted through the Fubon Business Online Service and your browser are scrambled using 128-bit encryption, which provides the highest level of security among all available encryption methods.

Personal Identification Number
This is your personal password that must be entered to access the Fubon Business Online Service.

Automatic Time-out
When there is no activity for a period of time, the browser will be automatically terminated.

Firewall and Physical Secure Environment
We are concerned that information arrived at the Fubon Business Online Service are processed with great care. Our systems are protected by firewalls which are a combination of industrial strength computer hardware and software that securely separate the Internet System from Fubon's internal computer systems. The Fubon Business Online Service is also physically located in an isolated area with restricted access.

Q2. How can I identify if my transaction details conducted on the Fubon Business Online Service are encrypted?

Q2. How can I identify if my transaction details conducted on the Fubon Business Online Service are encrypted?: If you are using Microsoft Internet Explorer, you will see a lock-and-key at the bottom right corner.

Q3. How do I know whether I am communicating with the official website of Fubon Business Online Service but not other parties?

Q3. How do I know whether I am communicating with the official website of Fubon Business Online Service but not other parties?

You should always enter the full URL of Fubon Bank website (http://www.fubonbank.com.hk) at the address bar of your browser to access the Fubon Business Online Service.

You can verify that by viewing the Fubon Business Online's SSL certificate. You should see that the certificate is issued to Fubon Bank (Hong Kong) Limited (www.fbo.fubonbank.com.hk) and the signer of the certificate is Thawte (www.thawte.com) with a valid period.

For those using Microsoft Internet Explorer, please follow the steps below to verify the certificate issued to Fubon Business Online Service:

Double click the lock-and-key icon and a certificate information page will pop-up;
Verify the Certificate "General" information displayed corresponds to the following:
Issued to: www.fbo.fubonbank.com.hk
Issued by: Thawte SGC CA
Valid from "DD-MM-YYYY" to "DD-MM-YYYY" (Check if this certificate is within a valid period)

Also verify the Subject in Certificate 'Details' displayed corresponds to the following:
CN = www.fbo.fubonbank.com.hk
O = Fubon Bank (Hong Kong) Limited

If you find any discrepancies or have any enquiries, please stop accessing the service and contact us promptly.

Q4. Why do I need to review security tips from time to time?

Q4. Why do I need to review security tips from time to time?: Security tips are updated in a timely manner to ensure customers are well informed the Business Online relevant security measures. Please check the Bank’s latest security tips.

Customer Service Hotline

2842 7575

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