Fubon Internet Banking Service FAQ

Fubon Internet Banking Service FAQ

Browser

Q1. Which browser type should I use for Fubon Internet Banking Service?

Q1. Which browser type should I use for Fubon Internet Banking Service?

You can use latest version of Microsoft Edge and Chrome to access to Fubon Internet Banking Service for best experience.

Q2. What browser settings do I need in order to use the Fubon Internet Banking Service?

Q2. What browser settings do I need in order to use the Fubon Internet Banking Service?

You must enable the "JavaScript", "Cookies" and SSL in your browser. Enable "JavaScript" for Latest version of Microsoft Edge and Chrome users:

  1. Select "Internet Options" under the "Tools" menu
  2. Select "Security" tab
  3. Click on “Custom Level”
  4. Under "Active scripting" and "Script of Java applets", click "Enable" check box to enable "Java applets" and "JavaScript"
  5. Click on "Medium"
  6. lick on "OK"


Enable "Cookies" for Latest version of Microsoft Edge and Chrome users:

  1. Select "Internet Options" under the "Tools" menu
  2. Click on the "Security" tab
  3. Click on "Custom Level"
  4. Choose "Enable" under Cookies
  5. Click on "OK"


Enable SSL for Latest version of Microsoft Edge and Chrome users:

  1. Select "Internet Options" under "Tools" menu
  2. Click on the "Advanced" tab
  3. Choose “Security” and enable TLS 1.0
  4. Click on "OK"

Q3. How do I clear my browser's cache?

Q3. How do I clear my browser's cache?

For Latest version of Microsoft Edge and Chrome

  1. Select "Internet Options" under the "Tools" menu
  2. Click on the “Delete” button under "General" tab
  3. Choose "Temporary Internet Files" and click “Delete” button
  4. Click on "OK"

Q4. What is the configuration of the browser if I have problems to view Chinese in the Fubon Internet Banking Service?

Q4. What is the configuration of the browser if I have problems to view Chinese in the Fubon Internet Banking Service?

No encoding configuration is required for English application; and also Chinese application if you are using Chinese operating system and Chinese browser. For entering information, only English is available. You may try the following procedures if you have problems to view the screens in Chinese in the Fubon Internet Banking Service:


For Chinese application (Latest version of Microsoft Edge and Chrome):

  1. Select "Encoding" from the "View" menu
  2. Select "Chinese Traditional (Big5)" etc.
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