Fubon e-banking Service FAQ

Fubon e-banking Service FAQ

Browser

Q1. Which browser type should I use for Fubon e-banking Service?

Q1. Which browser type should I use for Fubon e-banking Service?

You can use Internet Explorer 11 or higher to access to Fubon e-banking Service. If you need to upgrade your browser, please go to the Mircosoft Internet home page for upgrade.

Q2. What browser settings do I need in order to use the Fubon e-banking Service?

Q2. What browser settings do I need in order to use the Fubon e-banking Service?

You must enable the "JavaScript", "Cookies" and SSL in your browser. Enable "JavaScript" for Internet Explorer 11 or higher users:

  1. Select "Internet Options" under the "Tools" menu
  2. Select "Security" tab
  3. Click on “Custom Level”
  4. Under "Active scripting" and "Script of Java applets", click "Enable" check box to enable "Java applets" and "JavaScript"
  5. Click on "Medium"
  6. Click on "OK"


Enable "Cookies" for Internet Explorer 11 or higher users:

  1. Select "Internet Options" under the "Tools" menu
  2. Click on the "Security" tab
  3. Click on "Custom Level"
  4. Choose "Enable" under Cookies
  5. Click on "OK"


Enable SSL for Internet Explorer 11 or higher users:

  1. Select "Internet Options" under "Tools" menu
  2. Click on the "Advanced" tab
  3. Choose “Security” and enable TLS 1.0
  4. Click on "OK"

Q3. How do I clear my browser's cache?

Q3. How do I clear my browser's cache?

For Internet Explorer 11 or higher

  1. Select "Internet Options" under the "Tools" menu
  2. Click on the “Delete” button under "General" tab
  3. Choose "Temporary Internet Files" and click “Delete” button
  4. Click on "OK"

Q4. What is the configuration of the browser if I have problems to view Chinese in the Fubon e-banking Service?

Q4. What is the configuration of the browser if I have problems to view Chinese in the Fubon e-banking Service?

No encoding configuration is required for English application; and also Chinese application if you are using Chinese operating system and Chinese browser. For entering information, only English is available. You may try the following procedures if you have problems to view the screens in Chinese in the Fubon e-banking Service:


For Chinese application (Internet Explorer 11 or higher):

  1. Select "Encoding" from the "View" menu
  2. Select "Chinese Traditional (Big5)" etc
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