To further ensure the security and safety of your Fubon e-banking transactions, fund transfers to third party accounts within Fubon Bank can be either registered first with Fubon Bank or transferred to a non-registered account by two-factor authentication. The third party account registration and two-factor authentication service are free of charge.

Simply stop by any Fubon Service Outlets in person to complete the registration.

To complete the two-factor registration, you can either:

• download the application form, fill in the information, and return to any of our branches personally ; or
• visit any of our branches

Customers should ensure the accuracy of the contact number and the registered mobile phone number for One Time Password (OTP) Service from time to time. In case of any update, please visit any of our branches for the relevant procedure.

Follow the following security guidelines when you are using the Fubon e-banking Service:

Fubon e-banking Service access

• Fubon e-banking Service should be accessed by directly entering the Bank’s website www.fubonbank.com.hk at the address bar of your browser
• Close all other Internet browser windows before logging on to Fubon e-banking Service
• Ensure that you have accessed the valid Fubon e-banking Service website by clicking the padlock or key icon at the web browser to check if the digital certificate is issued to www.ebank.fubonbank.com.hk by thawte (www.thawte.com) as well as the valid period, etc.
• Always use the “logout” button to exit the Fubon e-banking Service and close the browser after a logout confirmation has been displayed
• Always logoff Fubon e-banking Service before visiting other internet sites
• Always logoff Fubon e-banking Service when it is not in use
• If anyone else is likely to use your computer, you should clear your cache or turn off and re-initiate your browser in order to eliminate copies of web pages that have been stored in your hard drive
• Check your bank statement regularly to protect the correctness of transactions performed via Fubon e-banking Service
• Check the Bank’s SMS messages and other messages in a timely manner and verify your transaction record
• The Bank will never request customers to install or update Fubon e-banking Service through SMS or email
• Do not access Fubon e-banking Service or provide your personal information (including your password) through any hyperlinks or attachments embedded in any emails, SMS, social media (e.g. Twitter/Facebook), instant messenger (e.g. WeChat/Whatsapp) or websites
• Beware of any unusual login screen or process (e.g. a suspicious pop-up window or request for providing additional personal information)
• Do not logon to Fubon e-banking Service by using public computers or public Wi-Fi
• Do not leave your computer unattended after logging on to Fubon e-banking Service
• Activate the auto-lock function on your computer

Using Fubon e-Statement Service

• Access to Fubon e-Statement Service from a trusted computer
• Close all other Internet browser windows before using Fubon e-Statement Service
• Always close and delete the opened or downloaded e-Statement after using Fubon e-Statement Service
• Do not access to Fubon e-Statement Service by using public computers or public Wi-Fi
• Do not leave your computer unattended after you open or download the e-Statement
• When you are using Fubon e-Statement Service in another person’s computer, be careful and ensure that your e-Statement has not been copied or stored in its hard drive

Protect your User ID and password

• Keep your User ID and password secure and secret
• Do not store or allow any third-party fingerprint(s)/face recognition(s) to be stored on your mobile device if you have activated Fubon Mobile Security Key Service
• The Bank or any of our business partners will never ask you for sensitive information such as your User ID or password by email, SMS or phone. When you are in doubt, please contact us at our Customer Service Hotline 2566 8181 immediately
• Set a password that is difficult to guess and different from the ones for other services (e.g., connection to the internet, Mobile Banking, Phone Banking, ATM, email or other internet sites)
• Do not select easily accessible personal information such as your telephone number, ID Card number or your date of birth as your password. When you are using another person’s computer to perform transactions, be careful and ensure that your password has not been copied or stored in its hard drive
• Not to use 4 previously used passwords
• Destroy the printed copy of the password after you have changed the password
• Passwords should not be set based on User ID
• Change your password on a regular basis, change password reminder on Personal Internet Banking platform will be displayed if your password has not been changed for 90 days
• Do not write down or store your password on your personal computer, on any device for accessing Fubon e-banking Service and on anything usually kept with or near it
• Do not select the browser option for storing or retaining user name and password
• Do not write down or record the password without disguise
• Do not allow anybody else to operate your Fubon e-banking Service account or use your password, including any one claiming to be Fubon Bank (HK) staff
• Stay alert and report unauthorized transactions to the bank
• SMS / E-mail notification will be sent if your e-banking / mobile banking password has been changed / reset. If you did not perform such action, you should contact the bank at 2104 3362 immediately

Protect Yourself against Phishing Emails and Fraudulent bank websites

• Never click the hyperlinks or open the attachments in suspicious emails purporting to be sent by the bank.
• Instead of clicking the hyperlink, type the bank’s website address (https://www.fubonbank.com.hk), use a bookmarked link or use our official mobile banking application
• The bank will never ask for your personal confidential information (e.g. e-banking ID, e-banking password)
• If you are in doubt of suspicious website or communication, do not use any information provided, and contact the bank’s integrated customer hotline 2566 8181 during office hours^* as soon as practicable

Protect your computer and security device

• Install firewall and virus detection software on your computer and update them regularly to protect your computer against virus and hackers
• Install and promptly update security software to protect your computer
• Delete junk or chain emails and do not open email attachments from strangers
• Do not download or open doubtful files, browse suspicious websites, or click the hyperlinks and attachments in questionable sources (e.g. emails, instant messaging, SMS messages, QR codes)
• Do not allow anybody else to operate or control your security device (e.g., Security token, Smart Card or Mobile Phone)
• If your device with Fubon Mobile Security Key Service activated is lost or stolen, you should report this to the Bank immediately by calling our 24-hour Service Hotline 2104 3362 to terminate the service at once
• Do not install software or run programs of unknown origin

Fraudulent emails are going around recently. These emails ask customers to provide their banking information by different means such as account activation request or require of data verification so as to take further illicit operations.

To protect your benefits, please remember that Fubon Bank will never ask you for sensitive information, such as your account number, User ID and Password by email.

When in doubt, please contact our Customer Service Hotline at 2566 8181.

The fraudsters may disguise as bank officials or police officers to collect your personal information through fake calls. They may also collect information through SMS messaging/ letters/ faxes or any other forms. For instance, they may pretend to be bank officials or police officers and send mass SMS/ letters/ faxes enquiring about your personal information, or send text messages through a lost or stolen mobile phone. You should never disclose your sensitive information (e.g. PIN) to a third party and should safely keep your personal information.

Please contact our Customer Service Hotline at 2566 8181 if you are in doubt.

• If you find or believe your e-banking PIN or device has been compromised, lost or stolen, or unauthorized transactions being conducted, please contact our 24-hour Lost Card Service Hotline at 2512 1131 to immediately terminate your e-banking Service. You will be liable for all losses if you fail to notify the Bank as soon as reasonably practicable
• You may be held liable for all losses if you have acted fraudulently or with gross negligence, or failed to follow the securities guidelines

• Customer’s liability for unauthorized transaction
• Service Fees and Charges

• Customer Data Privacy
• Customer obligations in relation to security for e-banking service
• Reporting security incidents or complaints