Protect your Personal Digital Keys, Beware of Fraudulent Links
We never embed any hyperlink(s) in emails or SMS messages that link(s) to our official website or mobile applications. Please exercise caution in reading any emails or SMS messages that are allegedly sent by authorized institutions. Do not input internet banking login credentials or provide any sensitive personal information (including password or one-time password (OTP)) through any hyperlinks or attachments embedded in emails or SMS messages.
Third Party Account Fund Transfer Pre-registration
To further ensure the security and safety of your Fubon e-banking transactions, fund transfers to third party accounts within Fubon Bank can be either registered first with Fubon Bank or transferred to a non-registered account by two-factor authentication. The third party account registration and two-factor authentication service are free of charge.
Simply stop by any Fubon Service Outlets in person to complete the registration.
To complete the two-factor registration, you can either:
Customers should ensure the accuracy of the contact number and the registered mobile phone number for One Time Password (OTP) Service from time to time. In case of any update, please visit any of our branches for the relevant procedure.
Security Tips of Fubon e-banking Service
Follow the following security guidelines when you are using the Fubon e-banking Service:
Fubon e-banking Service access
Using Fubon e-Statement Service
Protect your User ID and password
Protect Yourself against Phishing Emails and Fraudulent bank websites
Protect your computer and security device
Email Scam Alert
Fraudulent emails are going around recently. These emails ask customers to provide their banking information by different means such as account activation request or require of data verification so as to take further illicit operations.
To protect your benefits, please remember that Fubon Bank will never ask you for sensitive information, such as your account number, User ID and Password by email.
When in doubt, please contact our Customer Service Hotline at 2566 8181.
Fake Call/ SMS/ Letter/ Fax Alert
The fraudsters may disguise as bank officials or police officers to collect your personal information through fake calls. They may also collect information through SMS messaging/ letters/ faxes or any other forms. For instance, they may pretend to be bank officials or police officers and send mass SMS/ letters/ faxes enquiring about your personal information, or send text messages through a lost or stolen mobile phone. You should never disclose your sensitive information (e.g. PIN) to a third party and should safely keep your personal information.
Please contact our Customer Service Hotline at 2566 8181 if you are in doubt.
Customer’s Liability for Loss
Disclosure for Customers using Fubon e-banking Service