Internet Stock Trading Service FAQ

Internet Stock Trading Service FAQ

General

Q1. How do I apply for Internet Stock Trading Service and what should I be aware?

Q1. How do I apply for Internet Stock Trading Service and what should I be aware?

For new customers, you can visit any one of our branches in person to apply for our Securities Account and our Internet Stock Trading Service and to provide the following supporting documents. (Please click here to view our branch network.).


1. For Personal / Joint Account

  • Copy(ies) of Hong Kong Identity Card or passport of the Account Holder(s);
  • Address Proof (e.g. Utility Bills, Banking Statements, etc.)
  • Employer's Letter (If your job nature relates to stock investment); and
  • Other information or documents and copies thereof as Fubon may require.


Please note: For Joint Account, the Internet Stock Trading Service only offers to Joint Accounts, which each/single authorized signer of the Joint Account has authority to operate both the securities and the designated settlement accounts of the Bank. The Bank does not offer this service to Joint Account which requires joint action of all the authorized signers in matters of the account.

2. For Corporate Account
  • The Bank does NOT offer the Internet Stock Trading Service to Corporate Account customers.

Q2. If I am your existing client with a Securities Account, is it necessary to open a new account for Internet Stock Trading Service and how long can I get the Login password?

Q2. If I am your existing client with a Securities Account, is it necessary to open a new account for Internet Stock Trading Service and how long can I get the Login password?

If you have already opened a securities account with us, you do not need to open a new account for Internet Stock Trading Service. You may simply:
1. Visit our branches in person to apply for this service. or
2. Call our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) for identity verification (only for individual customer).

The Bank will then process and issue a Login password to you within 4 working days by mail for accessing our Internet stock trading service; or specified one of our existing branches for collection in person.

Q3. When will I get my login password for Internet Stock Trading?

Q3. When will I get my login password for Internet Stock Trading?

The login password will be sent to you by mail upon your Securities Account has been successfully opened and your successful application of our Internet Stock Trading Service. For local customers, if you do not receive the login password within 7 working days (or additional days for posting to overseas customers) after submitting your application, please notify us by calling our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) for further arrangement.

Please note that holders of joint-named account must visit any of our branches in person to apply for the login password of Internet Stock Trading Service.

Q4. How can I change my login password?

Q4. How can I change my login password?

You can change your login password anytime. If you change your login password via Internet channel, please click “Home” and then click “Change Password”.

You are highly recommended to change your Login Password via our Internet Stock Trading Service website for the first time you logon and on a regular basis. Your new password should consist of 8 consecutive digits (a mix of alphabets and numeric characters) and must be different from your Account Number or Hong Kong Identity Card Number. Please avoid using easy-to-guess password like names, birthday or telephone number, etc.

Q5. What should I do if I forgot the login password?

Q5. What should I do if I forgot the login password?

If you have forgotten your Login Password, please call our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) immediately and we will reissue a new Login Password for you upon your request. And of course, you can still place your orders by calling our Manned Stock Trading Hotline: (852) 2842 6262 (Hong Kong) / 0080 1 855 978 (Taiwan).

Q6. What should I do if my Internet Stock Trading Service account is locked?

Q6. What should I do if my Internet Stock Trading Service account is locked?

If your account is being attempted to login with a wrong password by 5 times, the login password will be locked automatically. You can contact our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) to re-activate your account upon verification of your personal identification information.

Q7. Where can I get a copy of the Terms and Conditions for Internet Stock Trading Service?

Q7. Where can I get a copy of the Terms and Conditions for Internet Stock Trading Service?

Please click “Terms and Conditions” located in the right hand column of the Login page of our Internet Stock Trading Service website to obtain a softcopy of the Terms and Conditions, or you may request a hardcopy through facsimile by calling our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan).

Q8. Can I terminate the Internet Stock Trading Service or Automated Stock Trading Hotline?

Q8. Can I terminate the Internet Stock Trading Service or Automated Stock Trading Hotline?

You can terminate the Internet Stock Trading Service or Automated Stock Trading Hotline by visiting our branches.

Q9. What kind of financial products can I trade via the Internet Stock Trading Service /Automated Stock Trading Hotline?

Q9. What kind of financial products can I trade via the Internet Stock Trading Service /Automated Stock Trading Hotline?

You can buy/sell all the securities in local currency listed on Hong Kong Exchanges and Clearing Limited via our Internet Stock Trading Service/Automated Stock Trading Hotline. For the details of non-Hong Kong market stocks and stocks in foreign currency, please call our Manned Stock Trading Hotline: (852) 2842 6262 (Hong Kong) / 0080 1 855 978 (Taiwan) for details.

Q10. How do I place, change or cancel order through Internet Stock Trading?

Q10. How do I place, change or cancel order through Internet Stock Trading?

Please refer to the Internet Stock Trading Platform Demo

Q11. Can I place, amend or cancel my order(s) via email?

Q11. Can I place, amend or cancel my order(s) via email?

No. We do not accept any order instruction, amendment or cancellation via email.

Q12. Why does the order being executed even I cancel it through Internet or the Automated Stock Trading Hotline?

Q12. Why does the order being executed even I cancel it through Internet or the Automated Stock Trading Hotline?

With the launch of AMS3 (Automated Order Matching and Execution System Third Terminal), trading orders are being executed rapidly during trading sessions. As a result, the speed of execution can be so high that a transaction may have already been executed before a cancellation command can come into effect. In general, all order instructions are handled with best effort according to clients' instruction against market situation and are in no guarantee of order cancellation.

Q13. Under what circumstances would my order be rejected via Internet Stock Trading Services or Automated Stock Trading Hotline?

Q13. Under what circumstances would my order be rejected via Internet Stock Trading Services or Automated Stock Trading Hotline?

Your order may be rejected under the following circumstances:
  • Insufficient funds in your account to cover the net amount of the consideration (including total fees and charges) of your buy transaction;
  • Insufficient quantity of available stocks in your portfolio for placing a sell order;
  • The price of the relevant stock chosen by you is below $0.01;
  • The order quantity input exceeds 600 board lot size;
  • Odd lot transaction*;
  • Orders of stocks which are traded in non-local currency*;
  • Orders of stocks which are not trading in the Hong Kong Exchanges and Clearing Limited


*Please call our Manned Stock Trading Hotline: (852) 2842 6262 (Hong Kong) / 0080 1 855 978 (Taiwan) for placing order instruction via our manned service.

Q14. When I am sending my order instruction through your Internet Stock Trading Service, my computer suddenly hangs/shuts down. How do I know if my order has been received and/or executed?

Q14. When I am sending my order instruction through your Internet Stock Trading Service, my computer suddenly hangs/shuts down. How do I know if my order has been received and/or executed?

If your computer suddenly hangs/shuts down when you are placing order instruction via our Internet Stock Trading System, you should call our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) to check whether your order has been received by our system. You can amend your order or give a new order over the phone.

Q15. How do I know if my order has been received / executed successfully?

Q15. How do I know if my order has been received / executed successfully?

Order number will be allocated to each order when the instruction has been received. If you do not receive an order number after sending instruction, you may access the “Order Status” page in our website to enquire the order status. If you have further questions, you may call our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) for assistance.

Q16. What are the meanings of different Trade Statuses shown on the Order Status page?

Q16. What are the meanings of different Trade Statuses shown on the Order Status page?

Trade Statuses represent different order status of your order(s):

Status Meanings
Fully Executed The order has been fully executed in the market. There is no outstanding quantity.
Partially Executed The order is partially executed in the market. There is outstanding quantity.
Pending The order has been created in the trading system but has not yet been released to the market. The order not yet been released to the market because input price of customer’s order does not reach the valid price range specified by the Stock Exchange of Hong Kong will be displayed as "pending due to out of valid price range".
Pending Amendment The order amendment request is being handled according to the request of the client.
Rejected The order is rejected by Hong Kong Exchange and Clearing Limited or our trading channel.
Cancelled The order has been cancelled according to client instruction.
Queued The order has been queued in the market.

Q17. What statements will I receive if order has been done through Internet?

Q17. What statements will I receive if order has been done through Internet?

You will receive the following documents:
1. Equities Consolidated Daily Statement
2. Investment Monthly Statement

Q18. What should I do if I suspect there are unauthorised activities or transactions in my account?

Q18. What should I do if I suspect there are unauthorised activities or transactions in my account?

  • Change your Login Password immediately (Please refer to the Internet Stock Trading FAQ) and
  • Call our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan) immediately for reporting the suspected activities.
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