Fubon Mobile Banking
Starter Kit

Fubon Mobile Banking
Starter Kit

Enjoy your very own e branch with our Fubon Mobile Banking Service, available in both traditional Chinese and English. Information to be entered in English. You can now perform most of your banking transactions anytime, anywhere on the Mobile. Please go to official application stores and search for “Fubon (Hong Kong)” or simply “Fubon HK”. Managing your finances is right at your fingertips.

System Requirements

To ensure customer data is protected, our recommended platforms and browsers are:
  • iOS 8.4 or above (Default Browser)
  • Android 7.0 or above (Default Browser)

Online Registration

  • You can register to our Fubon Mobile Banking Service in 3 easy steps. Register Now!
    • Step 1: Verify Identification (Log in e-banking)
    • Step 2: Register Mobile Banking Service and Set Up PIN
    • Step 3: Accept Terms and Conditions
  • Please go to official application stores on your mobile and search for “Fubon (Hong Kong)” or simply “Fubon HK”. Do not download any unknown applications from an unknown source

Login to Fubon Mobile Banking

  • Please search “Fubon (Hong Kong)” or simply “Fubon HK” through the official application stores to download the mobile app and select “Mobile Banking Services Login”. Do not download any unknown applications from an unknown source
  • Enter your Mobile Banking User ID which is the same as your e-banking User ID
  • Enter your Personal Identification Number (PIN) (in 8 - 16 characters with a combination of A - Z, a - z or 0 - 9 and must compose of at least 1 alphabet and case sensitive)
  • Enter Verification Code and press “Logon“ button for using Fubon Mobile Banking Services
  • If you need to amend data entered, please click "Reset"
  • For customer registered Fubon Mobile Security Key Service, you can logon Fubon Mobile Banking Service by using biometric credentials
Note:

There is a "3-times" re-try limit. If you enter an incorrect PIN for 3 consecutive times, the PIN will be made invalid. You will need to reset PIN via e-banking

Account Enquiry

Account Overview

You can view latest account balance and available balance for individual registered accounts (with date and time indications):

  • Select any registered account for enquiry


Transaction History

You can view transaction records of registered Savings and Current Accounts:

  • Select any registered account (except for Time Deposit and Credit Card Accounts)
  • Select search type:
    1. Last Month Transactions
    2. New transactions after previous statement date or
    3. Date range (Transactions within one month are available)
  • Click "Submit" and the following information will be displayed on screen: "Date", "Description", "Deposit", "Withdrawal" and "Balance"


Note:

All information listed is for reference only

Fund Transfer

Transfer to Registered and Non-registered Fubon Bank Account
  • Select "Transfer From" account
  • Select "Transfer To" account
  • Enter "Transfer Amount"
  • Click "Submit" after verifying all data input. Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend"
  • For unregistered account: Input Mobile Security Key PIN and click “Yes” to finish two-factor authentication
  • Transaction history will be updated on next business day if it is received after the service cut off time (8:30pm from Monday to Friday, and 4pm on Saturday)
  • A reference number will be displayed on screen after the transaction is completed


Transfer to Other Bank in Hong Kong Account (via Electronic Clearing Service or CHATS)*
  • Select "Transfer From" account
  • Select "Transfer To" account: either fill in the unregistered account details or select pre-registered account
  • Enter "Transfer Amount"
  • For pre-registered account: Click "Submit" after verifying all data input. Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend".
  • For unregistered account: Input Mobile Security Key PIN and click “Yes” to finish two-factor authentication
  • Fund Transfer via Electronic Clearing will be processed in next clearing day if the transaction is submitted after the service cut off time (8:30pm from Monday to Friday)
  • Fund Transfer via CHATS will be processed in next clearing day if the transaction is submitted after the service cut off time (4pm from Monday to Friday)
  • A reference number will be displayed on screen after the transaction is completed


Transfer to Registered Taipei Fubon Bank Account or Xiamen Bank Account or other Overseas Account
  • Select "Transfer From" account
  • Enter "Transfer Amount"
  • Select pre-registered "Beneficiary Account Number"
  • Select pre-registered "Beneficiary Account Number Currency Code"
  • Select date "Funds to be Debited On"
  • Enter "Beneficiary’s Contact Number"
  • Select "Overseas Charges to be paid by": either "Recipient" or "Myself" (Deduct from the same account)
  • Click "Submit" after verifying all data input. Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend"
  • Remittance transaction will be processed in next clearing day if the transaction is submitted after the service cut off time (4pm from Monday to Friday)
  • A reference number will be displayed on screen after the transaction is completed
    (For any incorrect pre-registered information, you can contact any Fubon branch or Account Officer in person for further update.)

Foreign Currency

Currency Exchange
  • Select "Transfer From" account
  • Select "Transfer To" account
  • Enter "Transfer Amount" and select its currency
  • Click "Get Rate" after verifying all data input
  • After get the exchange rate, click "Confirm" to process transaction, or "Cancel" to cancel transaction. If you need to amend entered data, please click "Amend"
  • A reference number will be displayed on screen after the transaction is completed


Note:
  • Please keep the reference number for future enquiry
  • Please perform currency exchange within the following hours: Monday to Friday from 09:00 to 18:00 (except non-business days)
  • The maximum daily transfer limit per customer via Fubon e-banking Service is HK$1,500,000 or equivalent


Exchange Rates Enquiry
  • Select Currency
  • The following information will be displayed: "Currency", "Bank Buy" and "Bank Sell"


Note:
  • All information listed is for reference only.

Online Transaction Enquiry

You can view all online transaction records made within the last 7 business days, including financial and non-financial transactions (service requests):

The following information will be displayed: "Date", "Time", "Description", "From Account", "To Account", "Currency", "Amount" and "Reference Number"

Note:

All information listed are for reference only

Rate Enquiry

Time Deposit Interest Rate Enquiry
  • Select Currency
  • The following information will be displayed: "Deposit Amount", "Maturity Date", "Interest Rate" and "Deposit Period"
Note:

All information listed is for reference only. Please contact our branch staff to confirm latest interest rates


Foreign Exchange Rate Enquiry
  • Select Currency
  • The following information will be displayed: "Currency", "Bank Buy" and "Bank Sell"
Note:

All information listed is for reference only. Please contact our branch staff to confirm latest rates

Bill Payment

Bill Payment
  • Select Merchant "Category"
  • Select "Merchant"
  • Select "Bill Type"
  • Type "Bill Number"
  • Select "From Account"
  • Type "Transaction Amount"
  • Option: click check box and type remarks if you want to save the bill payment as "Template" for future use
  • Click "Submit" after verifying all data input
  • Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend".
  • For paying high-risk merchants: Input Mobile Security Key PIN and click “Yes” to finish two-factor authentication
  • Bill Payment transaction will be processed in next clearing day if the transaction is submitted after the service cut off time (4pm from Monday to Friday)
  • A reference number will be displayed on screen after the transaction is completed


Retrieve Template
  • Select Action "Pay" or "Delete" on selected bill payment (previously saved)
  • Select "Submit" or "Reset"
  • Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend".
  • For paying high-risk merchants: Input Mobile Security Key PIN and click “Yes” to finish two-factor authentication
  • A reference number will be displayed on screen after the transaction is completed

Time Deposit

Placement

You may transfer funds from registered accounts to open a Time Deposit Account:

  • Select Debit Account
  • Enter Deposit Amount
  • Select Deposit Period
  • Select Maturity Instruction:
    1. "Renew Principal and Interest" according to prevailing interest rate at the time of renewal
    2. "Renew Principal Only" according to prevailing interest rate at the time of renewal. Uplift Interest into the designated registered account (Savings or Current Account)
    3. "Uplift both Principal and Interest" into the designated registered account (Savings or Current Account)
  • If (2) or (3) instruction is chosen, please select Uplift Account (The designated uplifted amount will be transferred to the Uplift Account at day end of the maturity date)
  • Select Renewal Period (If you have chosen the instruction to renew Time Deposit)
  • Click "Submit" after verifying all data input. Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend"
  • A reference number will be displayed on screen after the transaction is completed
  • The new Time Deposit Account will be displayed in the Accounts list next time when you login


Note:
  • Please keep the reference number for future enquiry
  • Please place your Time Deposit within the following hours: Monday to Friday - 8am to 8:30pm / Saturday - 8am to 4pm
  • Daily Transfer Limit (from any registered accounts to Time Deposit Account): HK$10,000- HK$1,500,000
  • A Time Deposit Renewal / Disposal Advice will be sent to you by regular mail. If you do not receive the advice within one week after deposit maturity date or renewal, please contact our Customer Service Hotline on 2566 8181


Change Maturity Instruction

You can change preset maturity instruction on or before maturity date (before 7pm). Your request will be processed on the next business day:

  • Select Time Deposit Account (have to have opened an Fubon Time Deposit Account)
  • Select Maturity Instruction:
    1. "Renew Principal and Interest" according to prevailing interest rate at the time of renewal
    2. "Renew Principal Only" according to prevailing interest rate at the time of renewal. Uplift Interest into the designated registered account (Savings or Current Account)
    3. "Uplift both Principal and Interest" into the designated registered account (Savings or Current Account)
  • If (2) or (3) instruction is chosen, please select Uplift Account (The designated uplifted amount will be transferred to the Uplift Account at day end of the maturity date)
  • Select Renewal Period (If you have chosen the instruction to renew Time Deposit)
  • Click "Submit" after verifying all data input. Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend"
  • A reference number will be displayed on screen after the transaction is completed


Note:
  • Please keep the reference number for future enquiry
  • Please place your maturity instructions within the following hours: Monday to Friday - 8am to 8:30pm / Saturday - 8am to 4pm
  • A Time Deposit Renewal / Disposal Advice will be sent to you by regular mail
  • If you do not receive the advice within one week after deposit maturity date or renewal, please contact our Customer Service Hotline on 2566 8181


Balance Enquiry
  • You can check your Time Deposit Account Balance (with date and time indications)
  • The following information will be displayed: "Start Date", "End Date", "Principal", "Interest Rate" and "Maturity Instruction"

Internet Stock Trading

  • With Fubon e-banking User ID and PIN to sign-on, you can enjoy the convenience of accessing both Fubon Mobile Banking Service and Internet Stock Trading Service (IST)
  • You can still login the Internet Stock Trading Service via the homepage of Fubon Securities Services

Credit Card

Credit Card Balance Enquiry
  • Select Credit Card Account Number
  • The following information will be displayed: "Outstanding Balance", "Available Limit", "Next Payment Due Date", "Minimum Payment Amount", "Last Payment Amount", "Total Credit Limit", "Cut-off Date", "Bonus Point" and "Bonus Point Expiry Date"


New Transactions Enquiry
  • Select Credit Card Account Number
  • The following information will be displayed: "Posting Date", "Transaction Date", "Merchant Name" and "Transaction Amount"
Note:

All information listed is for reference only


Monthly Statement Enquiry
  • Select Credit Card Account Number
  • Select latest Monthly Statement. The following information will be displayed: "Posting Date", "Transaction Date", "Merchant Name" and "Transaction Amount"
Note:

All information listed is for reference only

Service Request

Download Application Forms for Fubon Products and Services

You can download application forms for different Fubon products and services anytime online. Please submit completed application forms together with relevant documents to any Fubon Service Outlets.


Applications for other Services

You can order the following services through Fubon Mobile Banking:

Contact Us

We welcome any opinions or enquiries. You can contact different Fubon Divisions to directly express any opinions you may have.

Select "Contact Us". The telephone and email contacts of different Divisions will be displayed on screen

Change PIN

  • Enter your "Old PIN"
  • Enter your "New PIN"
  • Re-enter "New PIN" to confirm
  • Click "Submit" after verifying all data input. If you need to amend entered data, please click "Reset"
  • Your new PIN will be effective immediately. Please enter your User ID and the new PIN next time when you login
Note:
  • For your own security, please change your PIN regularly
  • If you suspect your PIN has been used for unauthorized access, please contact our Report Lost Hotline on 2566 8181 to report theft

Change Transaction Limit

  • Input new Daily Limit
  • Click "Submit" after verifying all data input. Click "Confirm" to process transaction, or "Reset" to cancel transaction. If you need to amend entered data, please click "Amend"
  • A message will be displayed on screen after the transaction is completed and effective immediately
Note:

To increase the transaction limit or resume* the suspended designated online transaction service, you can either:

FAQ

If you encounter any problems, please click on the "FAQ" section, where we have listed "Frequently Asked Questions" with answers about Fubon Mobile Banking Service.

Sign Off

  • For Security reasons, it is important that you click "Sign Off" when you have finished your inquiries / transactions with Fubon Mobile Banking Service
  • Please close your browser and sign off from the system to prevent unauthorized printing and downloading of your information
  • If there is an extended period of inactivity on your browser, Fubon Mobile Banking Service will be signed off automatically
Note:

To avoid theft of your information by unauthorized parties, please do not leave your mobile device unattended before signing off from Fubon Mobile Banking Service

For further inquiries, please contact our Customer Service Hotline on 2566 8181.
Office Hours:
Monday to Friday: 9:00am to 7:00pm
Saturday: 9:00am to 1:00pm
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