Fubon Mobile Banking
FAQ

Fubon Mobile Banking
FAQ

Q1. How can I access Fubon Mobile Banking Service?

Q1. How can I access Fubon Mobile Banking Service?

Download Fubon Bank app in your mobile handset, click "Log on" and follow the instructions to enjoy the service.

Q2. What can I do with Fubon Mobile Banking Service?

Q2. What can I do with Fubon Mobile Banking Service?

Fubon Mobile Banking Service provides functions including:

  • Account Overview
  • Accounts Balance
  • Account Transaction History
  • Time Deposit Placement
  • Change Time Deposit Maturity Instruction
  • Time Deposit Balance Enquiry
  • Customer Investment Risk Questionnaire Enquiry
  • Internet Stock Trading
  • Credit Card Balance Enquiry
  • Credit Card New Transactions
  • Credit Card Monthly Statement
  • Fund Transfer To Fubon Bank Account#
  • Fund Transfer To Other Local Bank Account (Electronic Clearing Service)#
  • Fund Transfer To Other Local Bank Account (CHATS)#
  • "Hong Kong Taiwan Express Remittance" - Remittance To Taipei Fubon Bank Account*
  • "Hong Kong China Express Remittance" - Remittance To Xiamen Bank Account*
  • Remittance To Other Overseas Bank Account*
  • View / Edit Remittance Instruction
  • Currency Exchange
  • Bill Payment#
  • Cheque Book Request
  • Cashier's Order Request
  • Demand Draft Request
  • Change PIN
  • Change Transaction Limit
  • Change Email Address^
  • Change Overseas ATM Withdrawal Limit^
  • Online Transaction Enquiry
  • Time Deposit Rate Enquiry
  • Foreign Exchange Rate Enquiry


*only available for transfer to registered account

#fund transfer to non-registered account and bill payment to all merchants are only available for logon using biometric credentials (for customer registered Fubon Mobile Security Key Service only). Otherwise, only fund transfer to registered account and bill payment to the designated merchants in the "Merchant Categories" under "Bill Payment" are available

^only available for logon using biometric credentials (for customer registered Fubon Mobile Security Key Service only)

Q3. How can I apply for the Fubon Mobile Banking Service?

Q3. How can I apply for the Fubon Mobile Banking Service?

If you are the account holder of e-banking Account, you can simply apply by “Apply Now” below the “Mobile Banking” of Fubon e-banking Service to complete the registration ; or if you are not an account holder of e-banking Account, you should apply the e-banking Service.

Q4. Is there any service fee for using the Fubon Mobile Banking Service?

Q4. Is there any service fee for using the Fubon Mobile Banking Service?

Our Mobile Banking Service is free to all customers. However, depending on the service plan with your mobile service provider, you may incur charges when accessing the Internet. Please verify before accessing any Internet sites.Moreover, some transactions such as remittance and fund transfer via CHATS, etc are subject to handling fee. For details, please refer to Service Charges table.

Q5. How does Mobile Banking Service benefit me?

Q5. How does Mobile Banking Service benefit me?

The streamlined website design allows you to enjoy our banking services with speed and ease via your mobile handset.

Q6. What telecommunication service provider should I use to access to the Fubon Mobile Banking Service?

Q6. What telecommunication service provider should I use to access to the Fubon Mobile Banking Service?

You can access Fubon Mobile Banking service via the network of any local or overseas telecommunication service providers.

Q7. Can I get information on all my accounts?

Q7. Can I get information on all my accounts?

You will be able to see the information of all the following self-name accounts:

  • Current Account
  • Savings Account
  • Time Deposit Account
  • Fubon Credit Card (Visa/MasterCard)
    (inapplicable to Supplementary Credit Card, Corporate Credit Card, Visa Debit Card, Loan and other account(s) requiring joint signatures)

Q8. What if my mobile handset crashes or I get disconnected from the Internet by accident? How will I know that my transaction has been effected?

Q8. What if my mobile handset crashes or I get disconnected from the Internet by accident? How will I know that my transaction has been effected?

Just login Fubon e-banking Account or Mobile Banking Account and click into the 'Online Transaction Enquiry' and to repeat the transaction, if required.

Q9. What languages are available for the Fubon Mobile Banking Service?

Q9. What languages are available for the Fubon Mobile Banking Service?

English and Chinese are available in Fubon Mobile Banking Service environment. You can enter information in English only.

Q10. Can I use Fubon Mobile Banking Service in overseas countries?

Q10. Can I use Fubon Mobile Banking Service in overseas countries?

Yes.

Q11. What should I do if I forgot my Fubon Mobile Banking Personal Identification Number (PIN)?

Q11. What should I do if I forgot my Fubon Mobile Banking Personal Identification Number (PIN)?

You can input the e-banking PIN in “Change of PIN” below the “Mobile Banking” of Fubon e-banking Service to reset the m-banking PIN.

Q12. What should I do if I forgot my Fubon Mobile Banking User ID?

Q12. What should I do if I forgot my Fubon Mobile Banking User ID?

You should log on to Fubon m-banking with the same User ID of Fubon e-banking Service. To instantly enquire the User ID of Fubon e-banking Service, you can either:

Call our Customer Service Hotline at 2566 8181; or

Visit any Fubon Bank branch

Q13. What should I do if I would like to report security incidents or complaint?

Q13. What should I do if I would like to report security incidents or complaint?

To report Fubon m-banking Service security related problem or complaint, you can either:

Call our Customer Service Hotline at 2566 8181; or

Visit any Fubon Bank branch

Q14. What if I find or believe my Fubon Mobile Banking Personal Identification Number (PIN) or device has been compromised, lost or stolen, or unauthorized transaction being conducted?

Q14. What if I find or believe my Fubon Mobile Banking Personal Identification Number (PIN) or device has been compromised, lost or stolen, or unauthorized transaction being conducted?

You should immediately report that your Mobile Banking PIN or device has been compromised, lost or stolen, or unauthorized transactions to the bank at once by calling our 24-hours Lost Card Service Hotline 2512 1131 to immediately terminate your e-banking Service. You may be held liable for all losses if you have failed to follow the securities guidelines.

Q15. How can I resume internet service if I have terminated my Fubon Mobile Banking Service?

Q15. How can I resume internet service if I have terminated my Fubon Mobile Banking Service?

You can re-apply for Fubon m-banking Service. If you are the account holder of e-banking Account, you can simply apply by “Apply Now” below the “Mobile Banking” of Fubon e-banking Service to complete the registration; or if you have terminated e-banking Account, you should apply the e-banking Service.

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