Fubon e-banking Service FAQ

Fubon e-banking Service FAQ

Security

Q1. How secure is the Fubon e-banking Service?

Q1. How secure is the Fubon e-banking Service?

We have implemented various measures to ensure the security of the Fubon e-banking Service and privacy of the account and transaction information:
- Key Encryption, Confidentiality and Data Integrity
Both public key cryptography and symmetric key technology are employed for authentication and for protecting your privacy.
- Strong 128-bit SSL Encryption
All data transmitted through Fubon e-banking Service and your browser are scrambled using 128-bit encryption, which provides the highest level of security among all available encryption methods.
- Personal Identification Number
This is your personal password that must be entered to access the Fubon e-banking Service.
- Automatic Time-out
When there is no activity for a period of time, the browser will be automatically terminated.
- Firewall and Physical Secure Environment
We are concerned that information arrived at the Fubon e-banking Service are processed with great care. Our systems are protected by firewalls which are a combination of industrial strength computer hardware and software that securely separate the Internet System from Fubon's internal computer systems. The Fubon e-banking Service is also physically located in an isolated area with restricted access.

Q2. How can I tell if my transaction details conducted on Fubon e-banking Service are encrypted?

Q2. How can I tell if my transaction details conducted on Fubon e-banking Service are encrypted?

If you are using IE, you will see a lock-and-key at the bottom right corner.

Q3. How do I know whether I am communicating with the official website of Fubon e-banking Service but not other parties?

Q3. How do I know whether I am communicating with the official website of Fubon e-banking Service but not other parties?

- You should always enter the full URL of Fubon Bank website (www.fubonbank.com.hk) at the address bar of your browser to access Fubon e-banking Service.
- You can verify that by viewing the Fubon e-banking's SSL certificate. You should see that the certificate is issued to Fubon Bank (Hong Kong) Limited (www.ebank.fubonbank.com.hk) and the signer of the certificate is Thawte (www.thawte.com) with a valid period.

For those using Microsoft Internet Explorer, please follow the steps below to verify the certificate issued to Fubon e-banking Service.

  • Double click the lock-and-key icon lock and a certificate information page will pop-up;
  • Verify the Certificate "General" information displayed corresponds to the following:
    Issued to: www.ebank.fubonbank.com.hk
    Issued by: Thawte SGC CA
    Valid from "DD-MM-YYYY" to "DD-MM-YYYY" (Check if this certificate is within a valid period)

certificate general  screenshot

  • Also verify the Subject in Certificate 'Details' displayed corresponds to the following:
    CN = www.ebank.fubonbank.com.hk
    O = Fubon Bank (Hong Kong) Limited

certificate details screenshot

If you find any discrepancies or have any enquiries, please stop accessing the service and contact us promptly.

Q4. Why do I need to review security tips from time to time?

Q4. Why do I need to review security tips from time to time?

Security tips are updated in a timely manner to ensure customers are well informed the e-Banking relevant security measures. Please check the Bank’s latest security tips.

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