Fubon Internet Banking Service FAQ (Security)

FAQ Category

Q1. How secure is the Fubon Internet Banking Service?

Q1. How secure is the Fubon Internet Banking Service?

We have implemented various measures to ensure the security of the Fubon Internet Banking Service and privacy of the account and transaction information:

Key Encryption, Confidentiality and Data Integrity
Both public key cryptography and symmetric key technology are employed for authentication and for protecting your privacy.

Strong 128-bit SSL Encryption
All data transmitted through Fubon Internet Banking Service and your browser are scrambled using 128-bit encryption, which provides the highest level of security among all available encryption methods.

Personal Identification Number
This is your personal password that must be entered to access the Fubon Internet Banking Service.

Automatic Time-out
When there is no activity for a period of time, the browser will be automatically terminated.

Firewall and Physical Secure Environment
We are concerned that information arrived at the Fubon Internet Banking Service are processed with great care. Our systems are protected by firewalls which are a combination of industrial strength computer hardware and software that securely separate the Internet System from Fubon's internal computer systems. The Fubon Internet Banking Service is also physically located in an isolated area with restricted access.

Q2. How can I tell if my transaction details conducted on Fubon Internet Banking Service are encrypted?

Q2. How can I tell if my transaction details conducted on Fubon Internet Banking Service are encrypted?: If you are using IE, you will see a lock-and-key at the bottom right corner.

Q3. How do I know whether I am communicating with the official website of Fubon Internet Banking Service but not other parties?

Q3. How do I know whether I am communicating with the official website of Fubon Internet Banking Service but not other parties?

You should always enter the full URL of Fubon Bank website (www.fubonbank.com.hk) at the address bar of your browser to access Fubon Internet Banking Service.

You can verify that by viewing the Fubon Internet Banking's SSL certificate. You should see that the certificate is issued to Fubon Bank (Hong Kong) Limited (www.ebank.fubonbank.com.hk) and the signer of the certificate is Thawte (www.thawte.com) with a valid period.

For those using Microsoft Internet Explorer, please follow the steps below to verify the certificate issued to Fubon Internet Banking Service.

Double click the lock-and-key icon and a certificate information page will pop-up;
Verify the Certificate "General" information displayed corresponds to the following:
Issued to: www.ebank.fubonbank.com.hk
Issued by: Thawte SGC CA
Valid from "DD-MM-YYYY" to "DD-MM-YYYY" (Check if this certificate is within a valid period)

Also verify the Subject in Certificate 'Details' displayed corresponds to the following:
CN = www.ebank.fubonbank.com.hk
O = Fubon Bank (Hong Kong) Limited

If you find any discrepancies or have any enquiries, please stop accessing the service and contact us promptly.

Q4. Why do I need to review security tips from time to time?

Q4. Why do I need to review security tips from time to time?: Security tips are updated in a timely manner to ensure customers are well informed the Internet Banking relevant security measures. Please check the Bank’s latest security tips.

Customer Service Hotline

2566 8181

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