Fubon e-banking Service FAQ

Fubon e-banking Service FAQ

General

Q1. What is Fubon e-banking Service?

Q1. What is Fubon e-banking Service?

Fubon e-banking Service is one of the banking services offered by Fubon Bank (Hong Kong) Limited. You can perform most of the banking transactions with your personal computer over the Internet 24-hours a day and seven days a week around the year. Transactions submitted outside banking or specific processing hours will be processed in the next business day.

Q2. What can I do with Fubon e-banking Service?

Q2. What can I do with Fubon e-banking Service?

Fubon e-banking Service provides functions including:

  • Account Balance Enquiry
  • Account Transaction History Enquiry
  • Online Transaction Enquiry
  • Time Deposit Rate Enquiry
  • Foreign Exchange Rate Enquiry
  • Investment Portfolio Summary Enquiry
  • Unit Trust Information Enquiry
  • Bonds/ELIs/CDs/SNs Information Enquiry
  • Equities Information Enquiry
  • Structured Deposits Information Enquiry
  • Local Bank Fund Transfer
  • "Hong Kong Taiwan Express Remittance"
  • "Hong Kong China Express Remittance"
  • Remittance to Other Overseas Bank Account
  • Currency Exchange
  • Bill Payment
  • Internet Stock Trading
  • Time Deposit Placement
  • Change of Time Deposit Maturity Instruction
  • Time Deposit Account Balance Enquiry
  • Credit Card Account Balance Enquiry
  • Credit Card New Transaction Enquiry
  • Credit Card Statement Enquiry
  • Service Request
  • Request for Cheque Book, Cashier's Order, Demand Draft & Telegraphic
  • Change Transaction Limit
  • Contact Us
  • Change PIN (only applicable to Fubon e-banking Service)
  • Message to Bank


More functions and services will be provided in future.

Q3. How can I apply for the Fubon e-banking Service?

Q3. How can I apply for the Fubon e-banking Service?

  • If you are the account holder of Fubon ATM Card, Phone Banking Account or Credit Card Account, you can simply apply by 3 easy steps of Online Registration Service of Fubon e-banking Service to login and use Fubon e-banking Service immediately (only for personal and joint account customers); or
  • Complete the e-banking Service Application Form with signature and mail it to Fubon Bank GPO Box 9878, Hong Kong or return it to our bank staff. The Bank staff may contact the applicant if any verification is required; or
  • Visit any Fubon Bank branch and apply for the service. You can choose to collect the Initial Customer Registration Number and Personal Identification Number (PIN) either at any Fubon Bank branch in person or via mail

Q4. I hold an Fubon ATM Card, can I also apply for your Fubon e-banking Service?

Q4. I hold an Fubon ATM Card, can I also apply for your Fubon e-banking Service?

Certainly. Fubon e-banking Service is an additional service channel that we provide to our customers and to further upgrade our service standard.

Q5. Is there any service fee for using the Fubon e-banking Service?

Q5. Is there any service fee for using the Fubon e-banking Service?

Our e-banking Service is free to all customers. However, some transactions such as remittance and fund transfer via CHATS, etc are subject to handling fee. For details, please refer to Service Charges table.

Q6. How does this service benefit me?

Q6. How does this service benefit me?

This service makes it easier for you to perform your banking transactions without queuing at the bank counter or without approaching any physical ATM. It's convenient and time-saving, available 24 hours a day and seven days a week.

Q7. What are the system requirements to get started?

Q7. What are the system requirements to get started?

The following system requirements are recommended:

Specifications (minimum requirements):

Q8. What kind of computer should I use to access to the Fubon e-banking Service?

Q8. What kind of computer should I use to access to the Fubon e-banking Service?

You can use any computer or laptop that suits the proper system requirements and has Internet access.

Q9. May I perform my banking transactions at an Internet Bar, Cyber Cafe or a publicly-used or shared personal computer?

Q9. May I perform my banking transactions at an Internet Bar, Cyber Cafe or a publicly-used or shared personal computer?

You are strongly recommended NOT to perform any banking transactions in an area where Internet service is available to the public. It is very difficult for you to ensure if these personal computers are free of any hacker programs or viruses which can capture or destroy your personal account information.

Q10. Can I get information on all my accounts?

Q10. Can I get information on all my accounts?

You will be able to see the information of all the following self-name accounts:


  • Current Account
  • Savings Account
  • Time Deposit Account
  • Fubon Credit Card (Visa/MasterCard)
    (inapplicable to Supplementary Credit Card, Corporate Credit Card, Visa Debit Card, Loan and other account(s) requiring joint signatures)
  • Investment Account

Q11. Where can I obtain a copy of the terms and conditions governing the use of Fubon e-banking Service?

Q11. Where can I obtain a copy of the terms and conditions governing the use of Fubon e-banking Service?

You can find the information under Fubon Global Terms and Conditions for Accounts and Services Page and a "Terms & Conditions" booklet will be given to you upon application.

Q12. What if my computer crashes or I get disconnected from the Internet by accident? How will I know that my transaction has been effected?

Q12. What if my computer crashes or I get disconnected from the Internet by accident? How will I know that my transaction has been effected?

Just login again and click into the 'Online Transaction Enquiry' and to repeat the transaction, if required.

Q13. What languages are available for the Fubon e-banking Service?

Q13. What languages are available for the Fubon e-banking Service?

English and Chinese are available in Fubon e-banking Service environment. You can enter information in English only.

Q14. Can I use Fubon e-banking Service in overseas countries?

Q14. Can I use Fubon e-banking Service in overseas countries?

Yes

Q15. What should I do if I forgot my Fubon e-banking Personal Identification Number (PIN)?

Q15. What should I do if I forgot my Fubon e-banking Personal Identification Number (PIN)?

You can re-apply for the PIN either:

Q16. What should I do if I forgot my Fubon e-banking User ID?

Q16. What should I do if I forgot my Fubon e-banking User ID?

To instantly enquire the User ID of Fubon e-banking Service, you can either:

Q17. What should I do if I would like to report security incidents or complaint?

Q17. What should I do if I would like to report security incidents or complaint?

To report Fubon e-banking Service security related problem or complaint, you can either:

Q18. What if I find or believe my Fubon e-banking Personal Identification Number (PIN) or device has been compromised, lost or stolen, or unauthorized transaction being conducted?

Q18. What if I find or believe my Fubon e-banking Personal Identification Number (PIN) or device has been compromised, lost or stolen, or unauthorized transaction being conducted?

You should immediately report that your e-banking PIN or device has been compromised, lost or stolen, or unauthorized transactions to the bank at once by calling our 24-hours Lost Card Service Hotline 2512 1131 to immediately terminate your e-banking Service. You may be held liable for all losses if you have failed to follow the securities guidelines.

Q19. How can I resume internet service if I have suspended my Fubon e-banking Service?

Q19. How can I resume internet service if I have suspended my Fubon e-banking Service?

You can re-apply for the User ID / PIN either:

  • Complete the e-banking Service Regeneration of User ID / PIN Form with signature and mail it to Fubon Bank GPO Box 9878, Hong Kong or return it to our bank staff. The Bank staff may contact the applicant if any verification is required; or
  • Call our Customer Service Hotline at 2566 8181; or
  • Visit any Fubon Bank branch

Q20. Will there be time out for any Fubon e-banking transaction or enquiry I make?

Q20. Will there be time out for any Fubon e-banking transaction or enquiry I make?

When there is no browser activity for 30 minutes, the system will be automatically terminated to protect against unauthorised access.

Q21. What should I do if I changed my mobile phone number or contact phone number?

Q21. What should I do if I changed my mobile phone number or contact phone number?

Customers should ensure the accuracy of the contact number and the registered mobile phone number for One Time Password (OTP) Service from time to time. In case of any update, you can either:

Q22.I have not performed fund transfer to non-registered accounts and bill payment to “Banking and Credit Card Services”, “Credit Services”, “Securities Broker”, “Catering Services”, “Printing Services” and “Others” for a period of time. Can I still use it now?

Q22.I have not performed fund transfer to non-registered accounts and bill payment to “Banking and Credit Card Services”, “Credit Services”, “Securities Broker”, “Catering Services”, “Printing Services” and “Others” for a period of time. Can I still use it now?

To enhance the security level of online transactions, if the above mentioned "Fund Transfer" and/or "Bill Payment" Service(s) is not performed within 1 year, such service(s) will be suspended. To resume the suspended "Fund Transfer" or "Bill Payment" Service, you can either:

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