Q1. What is Fubon e-banking Service?
Fubon e-banking Service is one of the banking services offered by Fubon Bank (Hong Kong) Limited. You can perform most of the banking transactions with your personal computer over the Internet 24-hours a day and seven days a week around the year. Transactions submitted outside banking or specific processing hours will be processed in the next business day.
Q2. What can I do with Fubon e-banking Service?
Fubon e-banking Service provides functions including:
More functions and services will be provided in future.
Q3. How can I apply for the Fubon e-banking Service?
Q4. I hold an Fubon ATM Card, can I also apply for your Fubon e-banking Service?
Certainly. Fubon e-banking Service is an additional service channel that we provide to our customers and to further upgrade our service standard.
Q5. Is there any service fee for using the Fubon e-banking Service?
Our e-banking Service is free to all customers. However, some transactions such as remittance and fund transfer via CHATS, etc are subject to handling fee. For details, please refer to Service Charges table.
Q6. How does this service benefit me?
This service makes it easier for you to perform your banking transactions without queuing at the bank counter or without approaching any physical ATM. It's convenient and time-saving, available 24 hours a day and seven days a week.
Q7. What kind of computer should I use to access to the Fubon e-banking Service?
You can use any computer or laptop that suits the proper system requirements and has Internet access.
Q8. May I perform my banking transactions at an Internet Bar, Cyber Cafe or a publicly-used or shared personal computer?
Q9. Can I get information on all my accounts?
You will be able to see the information of all the following self-name accounts:
Q10. Where can I obtain a copy of the terms and conditions governing the use of Fubon e-banking Service?
You can find the information under Fubon Global Terms and Conditions for Accounts and Services Page and a "Terms & Conditions" booklet will be given to you upon application.
Q11. What if my computer crashes or I get disconnected from the Internet by accident? How will I know that my transaction has been effected?
Just login again and click into the 'Online Transaction Enquiry' and to repeat the transaction, if required.
Q12. What languages are available for the Fubon e-banking Service?
English and Chinese are available in Fubon e-banking Service environment. You can enter information in English only.
Q13. Can I use Fubon e-banking Service in overseas countries?
Q14. What should I do if I forgot my Fubon e-banking Personal Identification Number (PIN)?
You can re-apply for the PIN either:
Q15. What should I do if I forgot my Fubon e-banking User ID?
To instantly enquire the User ID of Fubon e-banking Service, you can either:
Q16. What should I do if I would like to report security incidents or complaint?
To report Fubon e-banking Service security related problem or complaint, you can either:
Q17. What if I find or believe my Fubon e-banking Personal Identification Number (PIN) or device has been compromised, lost or stolen, or unauthorized transaction being conducted?
You should immediately report that your e-banking PIN or device has been compromised, lost or stolen, or unauthorized transactions to the bank at once by calling our 24-hours Lost Card Service Hotline 2512 1131 to immediately terminate your e-banking Service. You may be held liable for all losses if you have failed to follow the securities guidelines.
Q18. How can I resume internet service if I have suspended my Fubon e-banking Service?
You can re-apply for the User ID / PIN either:
Q19. Will there be time out for any Fubon e-banking transaction or enquiry I make?
When there is no browser activity for 30 minutes, the system will be automatically terminated to protect against unauthorised access.
Q20. What should I do if I changed my mobile phone number or contact phone number?
Customers should ensure the accuracy of the contact number and the registered mobile phone number for One Time Password (OTP) Service from time to time. In case of any update, you can either:
Q21. I have not performed fund transfer to non-registered accounts and bill payment to “Banking and Credit Card Services”, “Credit Services”, “Securities Broker”, “Catering Services”, “Printing Services” and “Others” for a period of time. Can I still use it now?
To enhance the security level of online transactions, if the above mentioned "Fund Transfer" and/or "Bill Payment" Service(s) is not performed within 1 year, such service(s) will be suspended. To resume the suspended "Fund Transfer" or "Bill Payment" Service, you can either: