Fubon e-banking Service is one of the banking services offered by Fubon Bank (Hong Kong) Limited. You can perform most of the banking transactions with your personal computer over the Internet 24-hours a day and seven days a week around the year. Transactions submitted outside banking or specific processing hours will be processed in the next business day.

Fubon e-banking Service provides functions including:

• Account Balance Enquiry
• Account Transaction History Enquiry
• Online Transaction Enquiry
• Time Deposit Rate Enquiry
• Foreign Exchange Rate Enquiry
• Investment Portfolio Summary Enquiry
• Unit Trust Information Enquiry
• Bonds/ELIs/CDs/SNs Information Enquiry
• Equities Information Enquiry
• Structured Deposits Information Enquiry
• Local Bank Fund Transfer
• "Hong Kong Taiwan Express Remittance"
• "Hong Kong China Express Remittance"
• Remittance to Other Overseas Bank Account
• Currency Exchange
• Bill Payment
• Internet Stock Trading
• Time Deposit Placement
• Change of Time Deposit Maturity Instruction
• Time Deposit Account Balance Enquiry
• Credit Card Account Balance Enquiry
• Credit Card New Transaction Enquiry
• Credit Card Statement Enquiry
• Service Request
• Request for Cheque Book, Cashier's Order, Demand Draft & Telegraphic
• Change Transaction Limit
• Contact Us
• Change PIN (only applicable to Fubon e-banking Service)
• Message to Bank

More functions and services will be provided in future.

• If you are the account holder of Fubon ATM Card, Phone Banking Account or Credit Card Account, you can simply apply by 3 easy steps of Online Registration Service of Fubon e-banking Service to login and use Fubon e-banking Service immediately (only for personal and joint account customers); or
• Complete the e-banking Service Application Form with signature and mail it to Fubon Bank GPO Box 9878, Hong Kong or return it to our bank staff. The Bank staff may contact the applicant if any verification is required; or
• Visit any Fubon Bank branch and apply for the service. You can choose to collect the Initial Customer Registration Number and Personal Identification Number (PIN) either at any Fubon Bank branch in person or via mail

Certainly. Fubon e-banking Service is an additional service channel that we provide to our customers and to further upgrade our service standard.

Our e-banking Service is free to all customers. However, some transactions such as remittance and fund transfer via CHATS, etc are subject to handling fee. For details, please refer to Service Charges table.

This service makes it easier for you to perform your banking transactions without queuing at the bank counter or without approaching any physical ATM. It's convenient and time-saving, available 24 hours a day and seven days a week.

You can use any computer or laptop that suits the proper system requirements and has Internet access.

You will be able to see the information of all the following self-name accounts:

• Current Account
• Savings Account
• Time Deposit Account
• Fubon Credit Card (Visa/MasterCard)
  (inapplicable to Supplementary Credit Card, Corporate Credit Card, Visa Debit Card, Loan and other account(s) requiring joint signatures)
• Investment Account

You can find the information under Fubon Global Terms and Conditions for Accounts and Services Page and a "Terms & Conditions" booklet will be given to you upon application.

Just login again and click into the 'Online Transaction Enquiry' and to repeat the transaction, if required.

English and Chinese are available in Fubon e-banking Service environment. You can enter information in English only.

Yes

You can re-apply for the PIN either:

• Complete the e-banking Service Regeneration of User ID / PIN Form with signature and mail it to Fubon Bank GPO Box 9878, Hong Kong or return it to our bank staff. The Bank staff may contact the applicant if any verification is required; or
• Call our Customer Service Hotline at 2566 8181; or
• Visit any Fubon Bank branch

To instantly enquire the User ID of Fubon e-banking Service, you can either:

• Call our Customer Service Hotline at 2566 8181; or
• Visit any Fubon Bank branch

To report Fubon e-banking Service security related problem or complaint, you can either:

• Call our Customer Service Hotline at 2566 8181; or
• Visit any Fubon Bank branch

You should immediately report that your e-banking PIN or device has been compromised, lost or stolen, or unauthorized transactions to the bank at once by calling our 24-hours Lost Card Service Hotline 2512 1131 to immediately terminate your e-banking Service. You may be held liable for all losses if you have failed to follow the securities guidelines.

You can re-apply for the User ID / PIN either:

• Complete the e-banking Service Regeneration of User ID / PIN Form with signature and mail it to Fubon Bank GPO Box 9878, Hong Kong or return it to our bank staff. The Bank staff may contact the applicant if any verification is required; or
• Call our Customer Service Hotline at 2566 8181; or
• Visit any Fubon Bank branch

When there is no browser activity for 30 minutes, the system will be automatically terminated to protect against unauthorised access.

Customers should ensure the accuracy of the contact number and the registered mobile phone number for One Time Password (OTP) Service from time to time. In case of any update, you can either:

• Download the registration form and return the completed document to Fubon Bank; or
• Visit any Fubon Bank branch

To enhance the security level of online transactions, if the above mentioned "Fund Transfer" and/or "Bill Payment" Service(s) is not performed within 1 year, such service(s) will be suspended. To resume the suspended "Fund Transfer" or "Bill Payment" Service, you can either:

• Download the registration form and return the completed document to Fubon Bank; or
• Visit any Fubon Bank branch