Q1. What is Faster Payment System (FPS)?
Q2. What are the benefits of using FPS?
Q3. What FPS services does Fubon provide and how do I use them?
Q4. Can I use FPS when I am outside of Hong Kong?
Q5. Is there any charge applicable to the FPS services?
Currently, there is no charge applicable by Fubon Bank to the FPS services. However, other banks may have different charging policies.
Q6. Which currencies does FPS support?
FPS supports payment and transfer transactions in Hong Kong dollar and Renminbi. However, FPS currently does not support cross-currency transactions.
Q7. Do I need to register to use the FPS services?
Q8. How will I know if I have successfully registered for FPS service?
After you have successfully registered for FPS service, you will receive an SMS or e-mail notification.
Q9. What is FPS account addressing service?
Q10. How do I register for FPS Identifier?
Q11. Do I need to link a bank account with a Proxy ID in order to make payment/transfer fund via FPS?
Q12. Who is eligible to register for FPS services and what accounts can I link with FPS account addressing?
All Fubon individual customers are eligible to register for FPS service. You can choose your current account, savings account, magi©money manager Account or Multi Currency Savings Account in Hong Kong dollar or Renminbi.
Q13. How many accounts can be linked with each proxy ID?
For each proxy ID, you can link with only one Hong Kong dollar and/or Renminbi Fubon account.
Q14. Can I change the Proxy ID linkage to another Fubon account?
You can always change the Proxy ID linkage to another Fubon account via Fubon Internet Banking Service or Fubon Mobile Banking Service.
Q15. If I have already linked my mobile phone number or e-mail address with bank accounts of other banks, can I use the same mobile phone number or e-mail address to link with a Fubon account?
Q16. Can I specify the maximum amount of each payment/transfer transaction and the date on which such payment/transfer should cease?
Q17. Can I specify the date on which such payment/transfer transaction should take place?
Q18. Can I alter or stop a payment/transfer transaction?
Q19. Why do I need to re-register accounts to “My Payee” when I have already registered under “Registered Account”? What are the differences?
As the FPS fund transfer service and the fund transfer via Fubon Internet Banking Service are two separate services catering for different customer needs, the “Registered Account” of fund transfer via our Internet Banking Service will not be automatically brought across to “My Payee” of FPS fund transfer service.
Q20. Someone tried to transfer money to me, but why is it being rejected by Fubon Bank?
Q21. When I transfer money to someone, will I know if the transfer is successful?
Q22. Can I use FPS to send money to overseas account?
Q23. Do I need to include the country code when I transfer fund to another person by his/her mobile phone number?
Q24. What is FPS Electronic Direct Debit Authorization (“eDDA”) service?
Q25. How can I manage my eDDA instructions?
Q26. Can I set a maximum payment amount, payment frequency, and/or expiry date in the eDDA instruction?
Q27. I want to set up an eDDA instruction with a merchant/organization which cannot be located in the merchants/organizations name list. What can I do?
Q28. Where can I check my FPS eDDA transaction history?
Q29. Is there any charge for FPS eDDA services (including setup, accept, cancel, amend, reactive & reject)?
Q30. How can I identify the eDDA transactions in my account?
Q31. How long does it take to set up an eDDA?
Q32. Will I receive a notification after setup/confirm the eDDA?
Q33. After the eDDA is confirmed, can the debtor reference or debtor account be amended?
Q34. What should I do to confirm/reject if I have received an eDDA approval request?
Q35. Why do I receive an SMS notification about the failure of eDDA setup after I submit the setup request?
Q36. Can I cancel the addressing record(s) of my mobile number and/or e-mail address registered with other banks through Fubon FPS?
Q37. If I have updated my mobile number and/or e-mail address in Fubon Bank’s record, will my addressing record(s) in FPS be updated automatically?
Q38. Why Mobile Security Key / One Time Password is required for authentication when making FPS payment?