Q1. What is the PC requirement to use the Fubon Internet Banking Service?
Q1. What is the PC requirement to use the Fubon Internet Banking Service?
PC (Processor): Pentium 500MHz or higher
Modem: 56kbps or 10Mbps broadband Internet access or faster
RAM: 128MB or above
Monitor: VGA
Operating System: Windows 10 or higher
Web Browser (for Best Experience): Latest version of Microsoft Edge and Chrome with JavaScript, 128-bit SSL, Cookies and Cascade Style Sheet enabled
The Bank shall not be liable if the Customer does not follow the above recommendations of Hardware and Software in accessing the Fubon Internet Banking Service and consequently, Fubon Internet Banking Services malfunctions or that not all of the features of Fubon Internet Banking Services can be utilised.
Q2. What kind of browsers should I employ?
Q2. What kind of browsers should I employ?
Please employ the latest version of Microsoft Edge and Chrome. You must enable the "JavaScript", "Cookies" and SSL in your browser. Enable "JavaScript" for Latest version of Microsoft Edge and Chrome users:
Select "Internet Options" under the "Tools" menu
Select "Security" tab
Click on “Custom Level”
Under "Active scripting" and "Script of Java applets", click "Enable" check box to enable "Java applets" and "JavaScript"
Click on "Medium"
Click on "OK"
Enable "Cookies" for Latest version of Microsoft Edge and Chrome users:
Select "Internet Options" under the "Tools" menu
Click on the "Security" tab
Click on "Custom Level"
Choose "Enable" under Cookies
Click on "OK"
Enable SSL for Latest version of Microsoft Edge and Chrome users:
Select "Internet Options" under "Tools" menu
Click on the "Advanced" tab
Choose “Security” and enable TLS 1.0
Click on "OK"
Q3. What kind of security protection is used by your service?
Q3. What kind of security protection is used by your service?
We have applied numerous security protection schemes in our system. The communication channel is protected by a 128-bit Secure Socket Layer (SSL) encryption. Your Customer Reference Number, Personal Identification Number and transaction details are further protected by strong encryption, including 1024-bit RSA and 128-bit Triple-DES, to made sure it is not accessible by any other. The system will be automatically time-out when it is idle for a period of time. Furthermore, we have a strong session control, which verifies that every single transaction must be initiated by the original login user.
Q4. Why cannot I achieve 128-bit SSL protection?
Q4. Why cannot I achieve 128-bit SSL protection?
If you are using Internet Explorer, you can check if your version can support 128-bit SSL encryption by the following procedure:
Start Internet Explorer
Click "Help" on the menu bar and select "About Internet Explorer"
The field Cipher Strength should shown 128-bit. If the Cipher Strength is 40-bit instead of 128-bit, you should then click the Update Information just beside the field. It will bring you to the Microsoft web site for downloading a Internet Explorer High Encryption Pack.