Fubon e-banking Service FAQ

Fubon e-banking Service FAQ

Technical

Q1. What is the PC requirement to use the Fubon e-banking Service?

Q1. What is the PC requirement to use the Fubon e-banking Service?

The following is the recommended configuration for the PC to use the service:

  • Pentium 500MHz or higher
  • 128 MB RAM or above
  • Window 10 or higher
  • Internet Explorer 11 or higher with JavaScript, 128-bit SSL, Cookies and Cascade style sheets enabled.

Q2. What kind of browsers should I employ?

Q2. What kind of browsers should I employ?

We have thoroughly tested our service under the following browsers

  • Internet Explorer 11 or higher


You must enable the "JavaScript", "Cookies" and SSL in your browser. Enable "JavaScript" for Internet Explorer 11 or higher users:

  1. Select "Internet Options" under the "Tools" menu
  2. Select "Security" tab
  3. Click on “Custom Level”
  4. Under "Active scripting" and "Script of Java applets", click "Enable" check box to enable "Java applets" and "JavaScript"
  5. Click on "Medium"
  6. Click on "OK"


Enable "Cookies" for Internet Explorer 11 or higher users:

  1. Select "Internet Options" under the "Tools" menu
  2. Click on the "Security" tab
  3. Click on "Custom Level"
  4. Choose "Enable" under Cookies
  5. Click on "OK"


Enable SSL for Internet Explorer 11 or higher users:

  1. Select "Internet Options" under "Tools" menu
  2. Click on the "Advanced" tab
  3. Choose "Security" and enable TLS1.0
  4. Click on "OK"

Q3. What kind of security protection is used by your service?

Q3. What kind of security protection is used by your service?

We have applied numerous security protection schemes in our system. The communication channel is protected by a 128-bit Secure Socket Layer (SSL) encryption. Your Customer Reference Number, Personal Identification Number and transaction details are further protected by strong encryption, including 1024-bit RSA and 128-bit Triple-DES, to made sure it is not accessible by any other. The system will be automatically time-out when it is idle for a period of time. Furthermore, we have a strong session control, which verifies that every single transaction must be initiated by the original login user.

Q4. Why cannot I achieve 128-bit SSL protection?

Q4. Why cannot I achieve 128-bit SSL protection?

If you are using Internet Explorer, you can check if your version can support 128-bit SSL encryption by the following procedure:

  1. Start Internet Explorer
  2. Click "Help" on the menu bar and select "About Internet Explorer"
  3. The field Cipher Strength should shown 128-bit. If the Cipher Strength is 40-bit instead of 128-bit, you should then click the Update Information just beside the field. It will bring you to the Microsoft web site for downloading a Internet Explorer High Encryption Pack.
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