Q1. What is Fubon Mobile Security Key Service (“Mobile Security Key”)?
Q2. Who is eligible to activate for Mobile Security Key?
Q3. Which are the mobile devices that support Mobile Security Key?
|-||Samsung: Galaxy C5, Galaxy C5 Pro, Galaxy C7, Galaxy C7 Pro, Galaxy C9 Pro, Galaxy S6, Galaxy S6 edge, Galaxy S6 edge+ ,Galaxy S7, Galaxy S7 edge, Galaxy S7 Active, Galaxy S8, Galaxy S8+, Galaxy S9, Galaxy S9+, Galaxy S10e, Galaxy S10+, Galaxy S10 5G, Galaxy S20, Galaxy S21, Galaxy A9, Galaxy Note 5, Galaxy Note 7, Galaxy Note 8, Galaxy Note9, Galaxy Note 10+, Galaxy Note 20, Galaxy Note 20 Ultra|
|-||LG: V10, V20, V30, V30+, V40 ThinQ, V50 ThinQ, V50s ThinQ, V60 ThinQ, G4, G5, G6, G7 ThinQ, G7 Fit, G8 ThinQ, G8s ThinQ|
|-||HUAWEI: Nexus 6p, Mate S, Mate 8, Mate 9, Mate 9 Pro, Mate 10, Mate 10 Pro, Mate 20, Mate 20 Pro, Mate 20 RS, Mate 30, Mate 30 Pro, Mate 40, Mate 40 Pro, P8 Lite, P8, P8 Max, P9 Lite, P9, P9 Plus, P10 Lite, P10, P10 Plus, P20 Lite, P20, P20 Pro, P30, P30 Lite, P30 Pro, P40, P40 Pro|
Q4. Do I need network connection on my mobile device to use the Mobile Security Key?
Q5. What should I do if I forgot the Mobile Security Key Activation Code provided by Customer Service Officer?
Q6. Can I activate Mobile Security Key at any time?
Q7. Can I activate the Mobile Security Key on more than one mobile devices?
Q8. If I would like to change my registered mobile device, how can I activate Mobile Security Key in the new device?
Q9. Can I deactivate my Mobile Security Key at any time?
Q10. Can I use other methods to logon to Mobile Banking after activated my Mobile Security Key?
Q11. Why I cannot perform designated online high-risk transactions* on Mobile Banking even Mobile Security Key is activated?
Q12. Can I activate the Mobile Security Key on a jailbroken/rooted device?
Q13. Can I change my Security Key PIN?
Q14. How do I authenticate high-risk transaction on e-banking using the Mobile Security Key?
Q15. What should I do if my mobile device with activated Mobile Security Key is lost or stolen?
Q16. What should I do if I forgot the Mobile Security Key PIN?
Q17. Why my Mobile Security Key is deactivated?
Q18. Is fingerprint/face recognition authentication safe?
Q19. Can someone else logon my Mobile Banking if their fingerprint/face recognition is stored on my mobile device?