Fubon e-banking Service FAQ

Fubon e-banking Service FAQ

One Time Password

Q1. Why do you need an OTP?

Q1. Why do you need an OTP?

In addition to the unique login name and password, the OTP further improves the security level of Fubon e-banking by providing an additional password for authenticating designated online transactions.

Q2. Who can register for the OTP Service?

Q2. Who can register for the OTP Service?

It is available for both personal and joint account (either one to sign) customers, either new or existing Fubon e-banking customer, and must have a local mobile numbers.

Q3. What are the designated online transactions require OTP?

Q3. What are the designated online transactions require OTP?

Whenever you perform the following services through Fubon e-banking Service, an OTP is required:

  • Fund transfer to un-registered self-own or third party accounts in Fubon or other bank in Hong Kong either through CHATS or Electronic Clearing; and
  • Bill payment to designated payees*


* The designated payees require OTP including "Banking and Credit Card Services", "Credit Services", "Securities Brokers", "Catering Services", "Printing Services" and "Others" etc. The bank monitors and updates the list of designated payees from time to time.

Q4. How can I register for the OTP Service?

Q4. How can I register for the OTP Service?

As an existing customer of Fubon e-banking Service, you may register your mobile phone number for the OTP Service in one of the following registration methods:



The above procedure also applies to subsequent change of designated mobile number for receiving the One Time Password.

After successful registration, you will subsequently receive an OTP through your registered mobile phone number every time you perform any designated services in Fubon e-banking Service.

Q5. What are the steps in using OTP to effect a designated transaction via e-banking Service?

Q5. What are the steps in using OTP to effect a designated transaction via e-banking Service?

There are simply 3 steps:

  1. Whenever you perform a designated transactions (e.g. bill payment to certain merchants or fund transfer to non-registered accounts in Fubon Bank or other banks in Hong Kong), you will receive an OTP in SMS format via your registered local mobile number.
  2. Simultaneously, there is a message on the e-banking web screen asking for your input of the transmitted OTP through your mobile phone.
  3. Follow the instructions to input OTP number appeared on your mobile into the required field on the web screen and then hit [Confirm] button. The transaction will be executed and you will receive the confirmation message.

Q6. What is the SMS message like?

Q6. What is the SMS message like?

SMS message screenshot
  
短訊信息截圖(delete this please)

Q7. Can I receive an OTP if I am overseas?

Q7. Can I receive an OTP if I am overseas?

It is subject to your mobile service provider which they may not support receipt of international SMS. Please consult your mobile service provider and/or hardware supplier for details.

Q8. Do I need to pay for using the OTP Service?

Q8. Do I need to pay for using the OTP Service?

The OTP Service is totally free of charge if you receive an OTP via SMS in Hong Kong, but there may be service charges levied by your service provider. If you are overseas or using overseas mobile service providers, your mobile service provider may also levy charges. Please consult your mobile service provider for details.

Q9. What is the SMS Confirmation Alert like?

Q9. What is the SMS Confirmation Alert like?

SMS message screenshot
  

Q10. Can use the “SMS Forwarding” service in OTP Service?

Q10. Can use the “SMS Forwarding” service in OTP Service?

SMS-based One Time Password (OTP) and related notification SMS issued by our bank will be sent to your registered mobile phone number only. The OTP and related notification SMS will not be forwarded even though you have enabled "SMS Forwarding" service provided by the telecommunication company.


Register Today!

Simply register your OTP by using one of the mentioned registration methods.

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