Q1. What is “Fubon Business Online” Service (the “Service”)?
"Fubon Business Online" Service is an online banking services offered by Fubon Bank (Hong Kong) Limited. You can perform most of the banking transactions in your personal computer over the Internet 24-hour a day and seven days a week around the year. Transaction’s instructions submitted outside banking or specific processing hours will be processed on the next business day.
Q2. What can I do with “Fubon Business Online” Service?
"Fubon Business Online" Service provides a number of functions for banking services including:
More functions and services will be provided in future.
Q3. How can I apply for the “Fubon Business Online” Service?
Complete the "Fubon Business Online" Service Application Form with signature and return it to our Bank’s staff. The Bank’s staff may contact the applicant if verification is required.
Q4. Is there any service fee for using the “Fubon Business Online” Service?
Our "Fubon Business Online" Service is provided to customers for free. However, certain transactions such as remittance and fund transfer via CHATS, etc are subject to payment of handling fee. For details, please refer to the Bank’s Service Charges table.
Q5. What is the advantage of using “Fubon Business Online” Service?
This service makes it easier for you to perform your banking transactions without queuing at the bank counter or without approaching any physical ATM. It's convenient and time-saving, available 24 hours a day and seven days a week.
Q6. What are the system requirements to get started the “Fubon Business Online” Service?
The following system requirements are recommended:
Specifications (minimum requirements):
|PC||A computer with the Internet connection|
|Operating System||Windows 7 or higher|
|Browser||Internet Explorer or Edge|
Q7. What kind of computer should I use to access to the “Fubon Business Online” Service?
You can use "Fubon Business Online" Service in any computer or laptop that suits the proper system requirements and has Internet access.
Q8. Can I process my banking transactions at an Internet Bar, Cyber Cafe or a publicly-used or shared personal computer?
You are strongly recommended NOT to perform any banking transactions in an area where Internet service is available to the public. It is very difficult for you to ensure if these personal computers are free of any hacker programs or viruses which can capture or destroy your personal account information.
Q9. Can I get information on all my accounts from the Service?
You will be able to check the information of all the following self-name accounts:
Q10. Where can I obtain a copy of the terms and conditions governing the use of “Fubon Business Online” Service?
You may obtain the information by clicking on the "Terms of Service" button under "Fubon Business Online" Service Main Page. "Terms & Conditions" booklet can be downloaded from the website.
Q11. What if my computer crashes or I get disconnected from the Internet by accident? How can I ascertain that my transaction has been completed?
Just login again and click into the "Fund Transfer Enquiry" and to repeat the transaction, if required.
Q12. What language is available for the “Fubon Business Online” Service?
English and Chinese are available in "Fubon Business Online" environment.
Q13. Can I use “Fubon Business Online” Service in overseas countries?
Yes, "Fubon Business Online" Service can be accessed overseas without any restriction.
Q14. What should I do if I forget my “Fubon Business Online” Corporate Administrator ID, Password or inputted invalid Passwords which exceed the limit of access?
You can re-apply for the Corporate Administrator ID or Password either:
Q15. What should I do if I would like to report security incidents or make a complaint?
To report "Fubon Business Online" Service security related problem or make a complaint, you can either:
Q16. What if I find or believe my “Fubon Business Online” Password or device has been compromised, lost or stolen, or unauthorized transaction being conducted?
You should immediately report that your Password or device has been compromised, lost or stolen, or unauthorized transactions to our Bank at once by calling our 24-hour Service Hotline 2104 3362 or our Customer Service Hotline at 2806 5062 to immediately terminate your "Fubon Business Online" Service. You may be held liable for all losses if you have failed to follow our security guidelines.
Q17. Will there be time out for “Fubon Business Online” transaction or enquiry I make?
When there is no browser activity for 10 minutes, the system will be automatically terminated to protect against unauthorized access.
Q18. What should I do if I want to change transaction limit setting or other items?
You can modify the transaction limit or other item by either:
Q19. What should I do if I want to remove digital certificate from PKI Token?
You can use iKey Utility to remove all digital certificates stored in PKI Token:
Q20. How secure is the “Fubon Business Online” Service?
We are using SSL Encryption. Please refer to our Online Security Statement for details.
Q21. If I cannot view Chinese character properly on my computer, how could I fix that?
Internet Explorer has a built-in option that can change the displayed codepage to "Unicode (UTF-8)" for Traditional Chinese display:
Go to "View" -> "Encoding" -> "Unicode (UTF-8)"