Fubon Automated Teller Machine (“ATM”) Services

Fubon Automated Teller Machine (“ATM”) Services

Manage Your Finance Easily at Fingertips
It’s Truly Time-saving and Convenient

Fubon ATM Services save your time from queuing up at the bank counter so as to make your life with ease.

 

Help you easily manage your finance with the banking services below:

Help you manage your finance easily with the banking services below:
  • HKD cash withdrawal1
  • HKD cash deposit
    - Credit to your account immediately2
    - Credit card bill payments
    - Bulk deposit capability up to 100 banknotes per insertion
    - Accept denominations of HK$1,000/$500/$100
    - Deposit daily limit up to HK$100,000 per account
    -
    You can choose to insert your Fubon ATM or Credit Card (No Personal Identification Number (PIN) required) or to input your account number directly to handle cash deposits
    - Available at selected branch locations4
  • HKD cheque deposit
    - Credit to your account immediately3
    - Credit card bill payments3
    - Deposit up to 20 cheques each time
    - Funds will be available after clearing, same procedure and clearing time as cheque deposited over counter
    - You can choose to insert your Fubon ATM or Credit Card (No Personal Identification Number (PIN) required) or input your account number directly to handle cheque deposits
    -
    Available at selected branch locations5
  • RMB cash withdrawal
    - The limit per transaction is RMB2,500
    - Available at selected branch locations6
  • Overseas transaction
    - Through the ATMs outside Hong Kong (except the ATMs of JETCO network in Macau), customers can enjoy the following services:
    - Withdraw cash from the primary account of the ATM card
    - Account balance enquiry
    - In order to withdraw cash through ATMs outside Hong Kong, customers are required to activate the overseas ATM transaction function in advance. For details, please click here
  • Account balance enquiry
  • Fund transfer between accounts
  • Bill payment
  • Credit card payment
  • Change PIN
  • Request for cheque book and consolidated statement
  • Charity donation
  • Enquiry on latest 4 transactions
  • Perform transactions through EPS or PPS services
  • Jetco Cardless Withdrawal (temporarily available for other Jetco Member Bank Customers only)
  • Support Voice Navigation7

 

Our ATM Services are available at any time except the following branches:
  • Central Branch:
    Mondays to Fridays: 9:30am–5:00pm
    Saturdays: 9:30am–12:30pm
  • Sha Tin Branch:
    Mondays to Sundays: 6:30am–11:30pm

 

To enhance the security measures, the maximum daily aggregate transaction amount of each Fubon ATM Card is pre-set as below:

To enhance the security measures, the maximum daily aggregate transaction amount of each Fubon ATM Card is pre-set as below:

 

*According to their own needs, customers can choose to adjust maximum daily aggregate transaction amount (cannot exceed maximum amount). All amendment requests need to be submitted via branch channel.
*PPS Maximum Daily Aggregate Transaction Amount base on per account.

 

Support the ATM networks below:

Support the ATM networks below:

Support the ATM networks logo

 

 

Fubon ATM Card Security Tips:

Fubon ATM Card Security Tips:
  • In case your ATM card/PIN is lost or stolen, please call our designated 24-hour Lost Card Hotline (852) 2512 1131 immediately, log into Fubon e-banking Services  > Customer Service > Report Lost Card or advise any of our branches to suspend the card usage. To ensure immediate handling and maximum protection, please do not report your card loss by fax or email.
  • Keep your ATM card safe and check periodically to ensure it is always in your possession. You should take precautionary measures to protect your card and your PIN at all times to prevent fraud.
  • Mobile phones are possible causes of card magnetic strip malfunction. Avoid placing mobile phone together with your card.
  • Do not disclose the PIN to any other person, including anyone who claims to represent the Bank, to be the Bank's employee, other authorized person or the police. The Bank will never ask for any sensitive personal information (including your PIN) by any means such as email, SMS, phone, etc.
  • Do not write your PIN on your ATM card or keep your PIN together with your ATM card.
  • Do not write down or record the PIN without disguising it.
  • Set a PIN that is difficult to guess and different from the ones for other services. Do not select your telephone no., ID card no., your date of birth, any easily accessible personal information, any popular number sequence (e.g. 123456), same digit consecutively or same sequence of numbers more than twice (e.g. 223388, 282828) as your PIN.
  • Destroy the original printed copy of the PIN.
  • Regularly update your PIN via ATM.
  • Always cover the keypad with your hand while you enter your PIN and check whether anyone is trying to peek at your PIN.
  • If you enter an incorrect PIN five times consecutively, your ATM Card will be captured by the ATM.
  • Remember to collect your card and cash after cash withdrawal transaction, and count the cash immediately.
  • Do not take away any cash at the cash dispenser or ATM card at the card insertion slot left behind by someone else. Let the cash or ATM card return to the ATM automatically.
  • Be cautious and report to the Bank about anything unusual if you observe any suspicious devices is installed near the card insertion slot, keypad and keypad cover (e.g. Pin Hole Camera).
  • Refer to the ATM card back for which international network the card can be used on.
  • Withdraw cash via ATMs other than Fubon and JETCO (local) network is subject to the handling fee as well as the terms and conditions stipulated by the relevant bank and network service provider.
  • Activate the overseas ATM transaction function in advance and set a prudent overseas ATM cash withdrawal limit and an activation period through Fubon ATMs, Fubon e-banking Service, Fubon PhoneBanking Services or JETCO ATMs if you intend to withdraw cash through ATMs outside Hong Kong. In order to ensure the effectiveness of security measure, please set the activation period in accordance with your personal needs and review regularly.
  • According to their own needs, customers can choose to adjust maximum daily aggregate transaction amount (Cash Withdrawal / Transfer / EPS / JET Payment / PPS) but cannot exceed maximum amount.
  • Update your mobile phone number filed with the Bank (if there is any change). An SMS Alert will be sent to your mobile phone number automatically without charges when an ATM overseas transaction setting, overseas ATM withdrawal, EPS or PPS transaction exceeds a pre-determined threshold amount set by the Bank.
  • Check the transaction records provided by the Bank in a timely manner. Inform the Bank immediately in case of any suspicious transactions or situations.
  • Please refer to this Fubon ATM Card Security Tips from time to time in order to obtain updated security advice.
  • The Customer shall be responsible for all Transactions effected by any person using the Customer’s ATM Card. The Customer should exercise every reasonable care to prevent the ATM Card and the PIN being lost or stolen and shall notify the Bank immediately if the Customer finds that the PIN has been lost or if it comes to the knowledge of the Customer or the Customer suspects that the PIN has been made known to any other person. The Customer will be responsible for all transactions effected by the use of the Customer’s ATM Card before the Bank receives the report. The Customer shall remain liable for the transactions after reporting loss to the Bank if the Customer has acted fraudulently or with gross negligence in using or safeguarding his ATM Card or PIN.

 

1 The minimum cash withdrawal amount is HK$100 / RMB100 when using Fubon ATMs.
2 Cash deposited at the following cutoff time will be handled on the next business day:
Mondays to Fridays: After 8:30pm
Saturdays: After 4:00pm
Sundays & Public Holidays: Full Day
3 Cheque deposited at the following cutoff time will be credited on the next clearing day.
Mondays to Fridays: After 4:30 pm
Saturdays, Sundays & Public Holidays: Full Day
4 Available at Central, Causeway Bay, Queen’s Road East, Western District, Taikoo Shing , Tsim Sha Tsui, Mei Foo, Hung Hom, Tsuen Wan and Sha Tin Branch
5 Available at Central, Causeway Bay, Queen’s Road East, Western District, Taikoo Shing , Tsim Sha Tsui, Mei Foo, Hung Hom, Tsuen Wan and Sha Tin Branch
6 All branches with ATM services except Jordan Branch
7 All branches with ATM services except Western District, Taikoo Shing and Sha Tin Branch

*Mong Kok, Kwun Tong, North Point and Yuen Long Branch WITHOUT ATM services

 

Act Now and Make Life with Ease

Act Now and Make Life with Ease

 

For details, please callFubon Bank Integrated Customer Service Hotline at 2566 8181during office hoursΔ.

 

Δ Monday to Friday: 9am - 7pm; Saturday: 9am - 1pm (Except public holidays).

 

Risk Disclosure

The value of RMB is subject to the risk of currency exchange rate fluctuation. Customer should bear the risk of RMB exchange rate fluctuations which may cause profit or loss if customer chooses to convert RMB to HKD or other currencies. Renminbi is currently subject to regulatory and foreign exchange restrictions (which might be changed from time to time).
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