Manager / Senior Manager / AVP – Chargeback, Retail Credit Approval & Administration

• Manage the team to process dispute transactions within the time frame required by VISA, MasterCard and UPI chargeback compliance guidelines
• Ensure daily operations of Chargeback Team are in compliance with all internal policy and guidelines
• Liaise with local and overseas credit card member banks for charge back and pre-arbitration operations
• Obtain and review supporting information / documents from merchants / cardholders to sustain the chargeback
• Prepare regular reports on chargeback / dispute cases
• Review and update the SOP regularly
• Monitor and support ad hoc project for the credit card operations

• University graduate or above
• Minimum 7 years’ experience in the field of Chargeback and Credit Card Operations
• Familiar with relevant policies and procedures of the Bank as well as regulatory requirements especially for Chargeback requirements in VISA and MasterCard
• Highly organized, independent with strong initiatives
• Excellent communication, interpersonal, people management and presentation skills
• Proficient in spoken & written Chinese (including Mandarin) & English
• Competent in MS Office application and Chinese input
• Good negotiation & problem-solving skills