Network Engineer / Senior Network Engineer, Infrastructure, Information Technology
Network Engineer / Senior Network Engineer, Infrastructure, Information Technology Responsibilities:
Manage and support 24x7 network (voice and data) infrastructure environment and product
Manage equipment rooms
Participate in various IT projects to setup network infrastructure and provide support
Communicate with other IT support teams, vendors and users for network service requests and changes
Troubleshooting and solving network related production issues. Network infrastructure performance monitoring and tuning
Prepare network infrastructure related documents including but not limited to procedures, diagrams, standard operations process and capacity planning report
For Senior Engineer, assist Section Head to train junior engineers, plan for daily support activities and Manage vendor to meet SLA
Requirements:
Diploma or Degree in Computer Science, Engineering or related field
CCNA, CCNP and ITIL 3.0 Certifications
CISSP and CCIE Certification are an advantage
For Engineer, minimum 3 to 5 years' experience in network infrastructure
For Senior Engineer, minimum 5 to 7 years' experience in network infrastructure management two to three years of supervisory or management experience
Familiar with network management utilities including but not limited to SolarWind, WhatsUpGo and Cisco Work
Familiar with Avaya IP Phone, PABX and Voice Recording System would be an advantage
Independent working ability to complete assignment
Proven problem troubleshooting and solving skills with an emphasis on a timely resolution
Ability to coordinate and communicate effectively with other technologists and business partners to maintain a secure and reliable network infrastructure
Excellence interpersonal and presentation skills for interfacing technical and non-technical audiences
Good command of spoken and written English and Cantonese; Mandarin would be an advantage