At Fubon Bank, we are always committed to providing you with various excellent quality banking services. For our continuous improvement, your valuable suggestions and feedback are always welcomed and treasured, whether it is a complaint or compliment!

Service Quality Management is a designated unit of handling customer feedback or complaints. We will acknowledge receipt within 7 days upon receipt of your complaint. In case we need to commence investigation, we will advise you of the contact details of the responsible staff. Please note if customer complaints are lodged by third parties, we will contact the respective customers rather than the third parties in order to protect our customer's privacy.

You can send us your feedback or complaint concerning Cross-Boundary Wealth Management Connect through the following channels:

Email Address	fb.csa.fbhk@fubon.com
Online Channel	Online Form
Customer Opinion Hotline	(852) 2842 7937
Business Hours	Monday to Friday: 9:00am to 6:00pm Saturday, Sunday & Public Holiday: Closed

Declaration:
The personal information has been willingly provided by you, and is provided for the purposes of providing your feedback or comment concerning Cross-Boundary Wealth Management Connect. The Bank will therefore use the personal data collected to contact you and respond to you.

Please click here to refer to the Bank’s "Notice to Customers and Other Individuals relating to the Personal Data (Privacy) Ordinance (the "Ordinance") and Consumer Credit Data" to learn more about the Bank’s commitment to protect personal information.