FAQ About Quote Package

FAQ Category

Q1. Does your bank provide the real-time snapshot quotation service? How much will it charge? How do I apply for it?

Q1. Does your bank provide the real-time snapshot quotation service? How much will it charge? How do I apply for it?

Yes. The real-time snapshot quotation service is provided by AAStocks.com Limited (AAStocks) and not by the Bank. AAStocks provides the real time snapshot stock quotes to clients for all securities trading in the Hong Kong Exchanges and Clearing Limited. All customers, who have applied Internet Stock Trading Service and “FB Invest+” and have subscribed the real-time snapshot quotation service, are entitled to initial 300 free real-time quotes every month. The Bank absorbs the monthly initial costs and pays the additional hits for customer under the following terms:

For transaction(s) executed through Internet Stock Trading Service and “FB Invest+” in that month:

Additional 100 free quotes per every transaction volume below or equal to HK$50,000 being executed through our Bank's Internet Stock Trading Service and “FB Invest+” (based on the Equities Consolidated Daily Statement);

Additional 200 free quotes per every transaction volume above HK$50,000 being executed through our Bank's Internet Stock Trading Service and “FB Invest+” (based on the Equities Consolidated Daily Statement);

Additional free quotes obtained from transaction through our Bank's Internet Stock Trading Service and “FB Invest+” will be effective on the settlement day;

Unused free quotes will not be carried forward to the following months. The initial free quote will be reset to 300 at the beginning of each month.

Please note that you may need to pay a fee for the real-time snapshot service. If you are existing customer of our Internet Stock Trading Service and “FB Invest+” and have used over the 300 free real-time snapshot quotes in the relevant month, you will be notified to select whether to continue with the chargeable quote of HK$0.07 per quote; or select “CANCEL” and enjoy our delay quote service for free. However, once you have chosen the delay quote, you may not be able to view the real-time quote until the end of the relevant month. The total amount of the chargeable hits will be automatically debited from your designated settlement account at the end of each month. If your settlement account balance cannot settle the fee in full, the real-time quote service will be automatically SUSPENDED until the outstanding fee(s) is/are fully settled. The Bank reserves the right to set off the fee from any of your account(s) maintained with the Bank. For enquiries, please call our Securities Services Hotline at 2842 7575 (Hong Kong) / 0080 1 855 978 (Taiwan).

Q2. Can I choose delay snapshot quotation instead of chargeable quote after the total free quote has been utilized?

Q2. Can I choose delay snapshot quotation instead of chargeable quote after the total free quote has been utilized?: Yes, once you have utilized the total number of free quotes, you will be given the choice to continue with chargeable quotes or press “Cancel” button to continue with the 15 minutes delayed quote service for free. However, if you have chosen delay quote service, you may not be able to view the real-time quote until the end of the current month.

Q3. Can I check the number of available free quotes, extra free quotes, total remaining free quotes, and extra used (chargeable) quotes for the relevant month?

Q3. Can I check the number of available free quotes, extra free quotes, total remaining free quotes, and extra used (chargeable) quotes for the relevant month?

Yes, you may simply click the “Quote Meter Details” section on either the Internet Stock Trading Service or “FB Invest+”. It contains the following information:

Total Basic Free Quote - means the total number of initial free quote offered to you for the current month. Any unused free quote cannot be carried to the coming months. It will be reset to 300 basic free quotes at the beginning of each month.

Total Extra Free Quote - means the total number of extra free quote (such as extra free quotes offered by executed buy or sell transactions via the Internet Stock Trading Service and “FB Invest+” or promotional offer). Any unused extra free quote cannot be carried forward to the coming months.

Total Remaining Free Quote - The total remaining (or available) free quote indicates the number of free clicks you may use for the rest of the current month. Any unused free quote cannot be carried forward to the coming months.

Extra Used (Chargeable) Quote - t incurs charges. Once the Total Remaining Free Quote is utilized (i.e. zero), the Extra Used (Chargeable) Quote starts to count and accumulate the number of quote which is due by the customer and to be settled at the end of the month. The cost per each chargeable quote is HK$0.07. If no Extra Used (Chargeable) Quote has been used, the chargeable quote is not applicable. The total charge will be collected through auto debit from the designated settlement account of your Securities Account on the last trade day of each month. In any event of insufficient fund at the time for auto-debit, the Real-Time Snapshot Stock Quote service will be automatically SUSPENDED until the total due charge is settled. For assistance, please call our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan). In addition, the Bank reserves the right to collect the outstanding charge at any of your Hong Kong Dollar accounts with our Bank. Even if you have subscribed Streaming Quote Monthly Package, the usage of any Extra Used (Chargeable) Quote might still incur charges.

Q4. What kind of real-time streaming stock quote service can I choose?

Q4. What kind of real-time streaming stock quote service can I choose?

The real-time streaming stock quote service provides unlimited real time stock quote, charts, bid and ask brokers' queues and market news for all securities trading in the Hong Kong Exchanges and Clearing Limited. It is provided by AAStocks.com Limited and not by the Bank. For assistance, please call our Securities Services Hotline at (852) 2842 7575 (Hong Kong) / 0080 1 856 279 (Taiwan).

Product Description	Restrictions	Monthly Charge	Subscription Period	Remarks
Teletext page (real time stock quotes, broker queue, transaction log). HSI, HSCEI and HSCCI intra-day charts. Individual stock’s fundamental analysis data, financial indicators and interactive chart. Top Market Ranking of Turnover, Gain and Loss. Distribution of capital Transactions, Block Trades and Fund Flow Trend.	Without restrictions	HK$320 / month	From 1^st of the month to end of the month	Customer has to pay 1-month service charge in advance. The due date for the monthly charge will be on the last trade day of the month. In the event of insufficient fund at the effective time the debit, the real-time streaming quote service will be automatically STOPPED.

Q5. Can I get monthly charge waiver for the following month if my total transaction volume via Internet Stock Trading Service and “FB Invest+” exceeded certain amount for the current month?

Q5. Can I get monthly charge waiver for the following month if my total transaction volume via Internet Stock Trading Service and “FB Invest+” exceeded certain amount for the current month?

The next monthly charge would be waived* if you had traded through the Internet Stock Trading Service and “FB Invest+” with accumulated transaction value of $500,000 or above for the current month (note: the total accumulated transaction value would be calculated on trade day).

^* This offer cannot be used in conjunction with other securities services offers provided by the Bank.

Q6. When and how can I pay the monthly charge? Will my service get suspended if I don't have sufficient fund to settle the monthly charge?

Q6. When and how can I pay the monthly charge? Will my service get suspended if I don't have sufficient fund to settle the monthly charge?: For first-time subscribers which the service provided by AASTOCKS.com through the Bank’s Internet Stock Trading Service and “FB Invest+”, the 1-month advance payment will be automatically debited from your designated settlement account so that you must deposit sufficient fund into the account on the last business day before 4:00 p.m. (except Saturdays) of the month end.

For existing subscribers who want to continue the service, you must deposit sufficient fund into your designated account on the last business day before 4:00 p.m. (except Saturdays) of each month end. Otherwise, the service will be automatically suspended.

For Streaming Quote Service subscription, you may simply click "Streaming Quote" under "Stock Quote" section, select the Streaming Quote Package and follow the subscription procedures on either Internet Stock Trading Service or “FB Invest+”. For enquiries, please call our Securities Services Hotline at 2842 7575 (Hong Kong) / 0080 1 855 978 (Taiwan).

Q7. Once I applied the service via Internet Stock Trading Service or “FB Invest+”, when will it be effective? What will be the subscription period?

Q7. Once I applied the service via Internet Stock Trading Service or “FB Invest+”, when will it be effective? What will be the subscription period?: It is important to note that the monthly subscription period is based on the calendar month that means if customers apply the service via Internet Stock Trading Service or “FB Invest+” on any day of the month on or before the last business day of the month before 4:00 p.m. (excluding Saturdays), the effective date will be the 1st day of the following month until the last day of that month.

For existing subscribers who want to continue the service, you must deposit sufficient fund into your designated settlement account at the last business day before 4:00 p.m. (excluding Saturdays) of each month end. Otherwise, the service will be automatically suspended. If customers want to re-apply the service, they are required to follow the Internet Stock Trading Service or “FB Invest+” subscription procedures again. Please refer to Q6 in FAQ section of “Real-Time Snapshot Quote and Streaming Quote Package” for the effective date.

Q8. If I want to terminate the Streaming Quote Service, what should I do?

Q8. If I want to terminate the Streaming Quote Service, what should I do?: If you want to cease using the service from the following month, you have to: make the cancellation request via the Internet Stock Trading Service or “FB Invest+” on or before 4:00 p.m. of the last business days (excluding Saturdays) of each month end.