Provide excellent customer service; follow-up on customer enquiries and complaint coming from various channels
Provide sales administration support, e.g. personal loans processing, data input, application QC, application and document submission, customer information maintenance, UAT etc
Act as liaison between Sales Teams and related Departments to handle and process personal loan applications
Track on customers' application progress, handle loan drawdown and repayment
Participate in other operations duties and ad-hoc projects as assigned
Requirements:
Post-secondary or above
2 years or above relevant experience with at least 1 year customer service experience in banking or financial institution
Pleasant telephone manner, strong interpersonal skills and service oriented
Able to communicate in English and Cantonese
Understand relevant policies and procedures of the Bank as well as regulatory requirements
English & Chinese typing
PC knowledge in Microsoft, Access preferable
Communication in Mandarin preferable
Must be responsible, well-organized and attention to details
Good team player with strong commitment in delivering quality customer service