Authorizer, Retail Credit Approval & Administration

• Handle incoming and outgoing authorization request
• Handle lost / stolen card reported by customer
• Response customer enquiry & maintain the hotline within service standard
• Prepare the daily & monthly MIS reports
• Support 24 hours lost card hotline & support customer service hotline
• Handle and monitor online high risk transactions
• Perform system user acceptance test when necessary

• Post-secondary or above
• 2 years or above in customer service area or banking experience
• Understand relevant policies and procedures of credit card products as well as regulatory requirements
• Good communication skills in spoken English and Chinese; Putonghua is a plus
• Good computer knowledge, especially in MS office
• Good English & Chinese typing
• Rotated shift duty is compulsory
• Able to work under pressure and independently