Important Notes

Important Notes

Fraud Alert: Bogus Calls, Voice Messages, Emails and SMS Messages (23 December 2020)
Fubon Bank (Hong Kong) Limited (“Fubon Bank”) would like to remind its customers and the public to stay vigilant to the bogus calls, voice message telephone calls, emails and SMS messages purportedly from banks. Fraudsters may claim that they work for banks and contact customers via phone calls, emails or instant messaging apps, and induce customers to provide personal information or make deposits into designated account to apply for banking services. Those bogus calls/messages may claim that irregularities are found in the customers’ bank or credit card accounts and requesting them to provide their personal information or contact the operator / call the customer hotline mentioned in the SMS messages for account authentication or checking.

Fubon Bank wishes to remind its customers to verify the hotline numbers. Fubon Bank’s hotline number can be found at the back of ATM / credit card and on its corporate website. Meanwhile, a list of all retail banks’ hotline numbers can be found at dedicated webpages of the Hong Kong Monetary Authority and the Hong Kong Association of Banks.

Fubon Bank clarifies herein that it has no connection with those bogus calls, voice message telephone calls, emails and SMS messages and will not require customers to provide sensitive personal information (including e-banking login ID, login password or one-time password) through the above-mentioned channels. Furthermore, Fubon Bank will not notify customer of account irregularities through pre-recorded messages.

To protect customers’ personal data privacy and interest, customers and the public are strongly reminded not to provide any of their personal information to any suspected caller or call any suspected hotline number. If they are in doubt about the identity of the caller or hotline number, the customers should request for the callers’ contact details and call Fubon Bank Integrated Customer Service Hotline at (852) 2566 8181 (Press “8” after selection of language) for verification.

Should customers have any enquiry or have disclosed their personal information to any suspected third party, please call our Integrated Customer Service Hotline at (852) 2566 8181 (Press “8” after selection of language) and directly report to the Hong Kong Police Force.

If customers do not wish to receive our marketing calls, please call Fubon Bank Integrated Customer Service Hotline at (852) 2566 8181 or notify us in writing to Fubon Bank (Hong Kong) Limited, GPO Box 9878 Hong Kong to make your request without charge.

Press here to watch the education video produced by the Hong Kong Monetary Authority and relevant materials to understand how to safeguard yourself from bogus calls purported from banks.
 
 
Important Notice: Telephone Deception Relating to Cash Payout Scheme of the Hong Kong SAR Government (26 June 2020)
There is a recent rise of telephone deceptions relating to Cash Payout Scheme of the Hong Kong SAR Government (“CPS”). In order to protect customers’ asset and personal data, the Bank emphasizes and reminds customers that:

  1. It is anticipated that CPS will be increasingly used as a bait by fraudsters in devising various scams including telephone deception.

  2. Customers should exercise extra caution whenever receiving calls from unsolicited callers or pre-recorded voice message (“PRVM”) asking for customer’s personal and/or banking information for purposes relating to CPS. This is particularly so where the caller’s number starts with a "+" sign, which indicates the call has been originated from the overseas. The Bank never calls from a number starting with "+" when contacting our customers in Hong Kong.

  3. In any genuine call from the Bank to our customers, the call never starts with a PRVM, or requests the customer to press a button on the phone number pad. Please note that this type of "Please Press a Button" after the PRVM is a common tool used by telephone deception syndicates to identify and deceive vulnerable individuals. If customers have received any call starting with PRVM, they should hang up at once.

  4. The Bank never asks customers for full set of personal data, bank account details or credit card details over the phone. Therefore, customers should never disclose such information in a call from unsolicited callers or PRVM.


For enquiries, please call Fubon Bank Integrated Customer Service Hotline at 2566 8181 (Press "8" after language selection).
More
 
Official Website and Mobile App of Fubon Bank (18 June 2020)
Fubon Bank (Hong Kong) Limited (“Fubon Bank”) advises that the official website of Fubon Bank is:

www.fubonbank.com.hk

Any other websites bearing the name of “Fubon” or being similar to the official website of Fubon Bank have absolutely no affiliation or connection with Fubon Bank.

Customers are reminded to log on to Fubon e-banking Service via the above-mentioned official website and visit the official App Store/Google Play to download the Bank’s Mobile Banking application “Fubon (Hong Kong)” for free. Fubon Bank also advises its customers not to click on the hyperlinks in questionable sources or install applications on mobile devices from mistrusted sources.

If customers and the public have any inquiry, please contact Fubon Bank Integrated Customer Service Hotline at 2566 8181 (press “8” after language selection) during office hours*.

*Office hours: 9:00 a.m. to 7:00 p.m. from Monday to Friday, 9:00 a.m. to 1:00 p.m. on Saturday (except public holidays).
More
 
Important Notice: Fubon e-banking Service / Internet Stock Trading Services / Fubon Credit Card Merchant Online Service no longer support browser versions below Internet Explorer 11 and Microsoft Windows Operating System below Windows 7 (1 August 2017)
Effective 31 Aug 2017, the following list of internet services provided by Fubon Bank will no longer support browser versions below Internet Explorer 11 and Microsoft Windows Operating System below Windows 7:

  • Fubon e-banking Service
  • Internet Stock Trading Services
  • Fubon Credit Card Merchant Online Service


To continue using the above services, customers are required to use browser versions Internet Explorer 11 or above and Microsoft Windows Operating System Windows 7 or above.

Should you have any enquiry, please feel free to contact us at our branches or call our Integrated Customer Service Hotline at 2566 8181 during office hours*.

* Monday to Friday: 9am to 7pm; Saturday: 9am to 1pm (Except public holidays)

If there is any discrepancy between the English and Chinese versions of this Notice, the English version shall prevail.
More
 
Notice - Multiple Vulnerabilities in Android (23 Aug 2016)
Fubon Bank (Hong Kong) Limited would like to remind its customers and the public to the following Security Alert issued by the Hong Kong Government in relation to Multiple Vulnerabilities in Android phones and mobile devices. According to the Security Alert, a successful attack could lead to information disclosure, privilege escalation, or complete control of the device.

For more details, please click here: http://www.govcert.gov.hk/en/A16-08-02.html

Users of Android systems are advised to take necessary precautionary measures.
More
 
Important Notice: Prevention of Personal Information Fraud (15 Jul 2016)
In order to protect customer’s interest effectively and prevent the customer’s personal information being defrauded, please inform the Bank immediately when you encounter the following circumstances:

(1)  Loss or subsequent replacement of personal identification documents, such as identity cards, passports or other travel documents previously provided to the Bank; or
(2) Aware of any suspicious circumstances, e.g. where your bank statements or account details at the Bank are suspected to have been compromised or stolen.

Please contact our staff by visiting any of our branches or calling our Customer Service Hotline 2566 8181 for assistance.
More
 
Customer Notice – Intermediaries Bearing Similar Name (24 Jun 2016)
Fubon Bank (Hong Kong) Limited (“the Bank”) would like to alert its customers and the public that the Bank has no subsidiary under the name of “Fubon” providing intermediary services in the areas of property mortgage loans or personal loans. If customers and the public are suspicious about the identity of any financial intermediary bearing the name of “Fubon”, please call the Bank’s Customer Service Hotline on (852) 2566 8181 (press “8” after selection of language) for verification.
More
 
Notice to Customers on Unauthorized Mortgage Loan Telemarketing Activities (Updated on: 1 Apr 2016)
It has been brought to the attention of Fubon Bank (Hong Kong) Limited (the “Bank”) that there have been some unidentified callers, who claimed to be sales representatives of the Bank, promoting mortgage loan products via unauthorized telemarketing calls. In order to protect customers’ personal data privacy and interest, the Bank suggests that customers should refuse to provide any personal information if they are in doubt about the identity of the caller and before the caller’s identity is verified, and take the following actions:

(1) ask for the caller's full name, staff number and telephone number; and
(2) call our Customer Service Hotline at 2566 8181 (press 8 after selection of language) to verify such caller's identity.

In order to safeguard the interest of our customers, the Bank shall closely monitor the trend of similar cases and will take corresponding actions where necessary. For any enquiry, please call our Customer Service Hotline at 2566 8181.
More
 
Notice - Mortgage Loan Application (27 Aug 2015)
From time to time, Fubon Bank (Hong Kong) Limited (“the Bank”) receives mortgage loan applications from applicants referred by intermediaries. The Bank wishes to clarify that once received, each of such mortgage loan applications will be processed directly by the Bank with the applicant. All terms and conditions required by the Bank will be conveyed to the applicant directly and not through any third party, including mortgage intermediaries. Furthermore, the Bank does not require customers to make any deposits or pay any fees to any third party for referring such applications; and customers will not, by virtue of making any payments to the intermediary, receive any special treatment or pricing of the mortgage loan.

If customers and the public have any enquiry about the Bank’s mortgage loan application procedures, terms and conditions, and/or interest rates, please contact the Bank directly by calling its Mortgage Service Hotline at (852) 2806 7222 during office hours (Monday-Friday, 9:00 am-6:00 pm) for further information.
More
 
Important Notice (31 Dec 2014)
Fubon Bank (Hong Kong) Limited ("Fubon Bank (Hong Kong)") would like to alert the public that there were unidentified individuals using the name of "香港理財諮詢" to attach promotional leaflets to newspapers in Taiwan, offering wealth management and insurance products which are distributed by Fubon Bank (Hong Kong). Fubon Bank (Hong Kong) hereby solemnly declares that Fubon Bank (Hong Kong) has no relationship with such individuals or organizations in any way, either directly or indirectly. In addition, Fubon Bank (Hong Kong) has not commissioned or authorized any non-Fubon Bank (Hong Kong)’s individuals and/ or organizations to promote and/ or provide products and services on behalf of Fubon Bank (Hong Kong) in Taiwan.
More
 
Notice - Unauthorized Personal Loan Telemarketing Activities (16 Jan 2014)
It has been brought to the attention of Fubon Bank (Hong Kong) Limited ("the Bank") that there have been some unidentified callers, who claimed to be sales representatives of the Bank, promoting personal loan products via unauthorized telemarketing calls. In order to protect customers’ personal data privacy and interest, the Bank suggests that customers should refuse to provide any personal information if they are in doubt about the identity of the caller and before the caller’s identity is verified, and take the following actions:

(1) ask for the caller's full name and telephone number; and
(2) call our Customer Service Hotline at 2566 8181 to verify such caller's identity.

In order to safeguard the interest of our customers, the Bank shall closely monitor the trend of similar cases and will take corresponding actions where necessary. For any enquiry, please call our Customer Service Hotline at 2566 8181.
More
 
Important Notice (24 Dec 2013)
In view of the emergence of counterfeit notes denominated in HKD1,000 issued in the name of Bank of China (Hong Kong) under the 2003 series, deposit of these bank notes may temporarily not be accepted by our cash deposit machines and multi-function machines. Other notes are not affected.
More
 
 
Press Statement (11 Apr 2012)
Regarding the recent counterfeiting activities conducted by unknown persons using the name of Mr. Ming Chung (Daniel) Tsai, the Vice Chairman of Fubon Bank (Hong Kong) Limited (“Fubon Bank (Hong Kong)” / the “Bank”), producing forged staff card of the Bank and letter of agreement with forged signature of the Bank’s Vice Chairman for the purposes of raising external funds, the Bank hereby makes a solemn statement that the Bank’s parent company Fubon Financial Holding Co., Ltd. (“Fubon Financial”), Fubon Bank (Hong Kong) and Mr. Ming Chung (Daniel) Tsai do not have any direct or indirect relationship with such external fund raising activities. As illegal activities are involved, the Bank has already reported the case to the Hong Kong Police.
More
 
Important Notice (30 May 2011)
Fubon Bank (Hong Kong) Limited ("Fubon Bank") would like to alert the public that unidentified individuals have been offering Hong Kong sports lottery service provided by "Charity Trust Fund of Hong Kong Fubon Financial", "Hong Kong Fubon Financial Foundation" or "Hong Kong Fubon Financial Community Lottery". Fubon Bank hereby solemnly declares that Fubon Bank is not associated with such individuals or organizations in any way, directly or indirectly. Fubon Bank stresses that it has not established any companies under the name of "Charity Trust Fund of Hong Kong Fubon Financial", "Hong Kong Fubon Financial Foundation" or "Hong Kong Fubon Financial Community Lottery" and neither has Fubon Bank offered any sports lottery related services or participated in any sports lottery investments.
More
 
Back to topTOP
Sitemap