FAQ | Fubon Bank

FAQ Category

Q1. What is the recommended computer system set-up?

Q2. What web browser should I use to access your Internet Stock Trading Service?: Web Browser: Microsoft Edge Version 87 or above, Chrome Version 80 or above, Firefox Version 80 or above, Safari Version 13 or above
Web Browser (for Best Experience): Latest version of Microsoft Edge and Chrome with JavaScript, 128-bit SSL, Cookies and Cascade Style Sheet enabled

Q3. My browser is set to be running behind a proxy server and/or firewall, and I have problems accessing my account. How do I fix this?: In order to control the access/penetration between external and internal environment, some intranet/internet systems are running behind a proxy server and/or firewall. As a result, before using our Internet Stock Trading Service, the port address of www.fubonbank.com.hk formed by your proxy server/firewall may be required to be added as a valid right of access/penetration between the above two environments. If the proxy server and/or firewall are installed by your vendor, please consult your vendor or our Securities Services Hotline at (852) 2842 7575 (Hong Kong)/0080 1 856 279 (Taiwan).

Q4. How to clear “Browsing Data” ?: a) To clear "Browser Data" in Edge, please follow the steps 1 - 4.

Step 1 :
Select "…" in the top right corner of the menu bar then select "Settings" from the menu.

Step 2 :
Click "Privacy, search and services", scroll down to “Clear browsing data” and click “Choose what to clear”.

Step 3 :
Click "Clear now".

Step 4 :
Please restart Edge after finish.

b) To clear "Browser Data" in Chrome, please follow the steps 1 - 4.

Step 1 :
Select "…" in the top right corner of the menu bar then select "Settings" from the menu.

Step 2 :
Click "Security and Privacy” and click “Clear browsing data”.

Step 3:
Click "Clear data".

Step 4:
Please restart Chrome after finish.

Q5. What can I do if the Internet connection seems slow?: There are a number of factors affecting the speed of Internet connection such as your Internet bandwidth, your PC hardware configuration, the Internet traffic, etc. It is suggested employing broadband services and upgrade your PC hardware configuration to at least 1.9GHz with 2GB RAM or above.

2842 7575

Monday to Friday: 8:30am to 5:30pm
(except Public Holidays)

2842 6262

Monday to Friday: 8:30am to 5:30pm
(except Public Holidays)