Authorizer, Retail Risk Support, Retail Credit Approval & Administration

• Handle incoming and outgoing authorization request
• Handle lost / stolen card reported by customer
• Handle and monitor high risk transactions
• Support customer service hotline during specific time period
• Response customer enquiry & maintain the hotline within service standard
• Prepare daily & monthly MIS reports
• Perform system user acceptance test when necessary

• Post-secondary or above
• 2 years or above in customer service area or banking experience
• Familiar with relevant policies and procedures of the Bank as well as regulatory requirements
• Good communication skills in spoken English and Chinese; Putonghua is a plus
• Good computer knowledge, especially in MS office
• English & Chinese typing
• Rotated shift duty is compulsory
• Able to work under pressure and independently