Fraud Alert

Fraud Alert

Fraud Alert: Bogus Calls, Voice Messages, Emails and SMS Messages

Fraud Alert: Bogus Calls, Voice Messages, Emails and SMS Messages
Fubon Bank (Hong Kong) Limited (“Fubon Bank”) would like to remind its customers and the public to stay vigilant to the bogus calls, voice message telephone calls, emails and SMS messages purportedly from banks. Fraudsters may claim that they work for banks and contact customers via phone calls, emails or instant messaging apps, and induce customers to provide personal information or make deposits into designated account to apply for banking services. Those bogus calls/messages may claim that irregularities are found in the customers’ bank or credit card accounts and requesting them to provide their personal information or contact the operator / call the customer hotline mentioned in the SMS messages for account authentication or checking.

Fubon Bank wishes to remind its customers to verify the hotline numbers. Fubon Bank’s hotline number can be found at the back of ATM / credit card and on its corporate website. Meanwhile, a list of all retail banks’ hotline numbers can be found at dedicated webpages of the Hong Kong Monetary Authority and the Hong Kong Association of Banks.

Fubon Bank clarifies herein that it has no connection with those bogus calls, voice message telephone calls, emails and SMS messages and will not require customers to provide sensitive personal information (including e-banking login ID, login password or one-time password) through the above-mentioned channels. Furthermore, Fubon Bank will not notify customer of account irregularities through pre-recorded messages.

To protect customers’ personal data privacy and interest, customers and the public are strongly reminded not to provide any of their personal information to any suspected caller or call any suspected hotline number. If they are in doubt about the identity of the caller or hotline number, the customers should request for the callers’ contact details and call Fubon Bank Integrated Customer Service Hotline at (852) 2566 8181 (Press “8” after selection of language) for verification.

Should customers have any enquiry or have disclosed their personal information to any suspected third party, please call our Integrated Customer Service Hotline at (852) 2566 8181 (Press “8” after selection of language) and directly report to the Hong Kong Police Force.

If customers do not wish to receive our marketing calls, please call Fubon Bank Integrated Customer Service Hotline at (852) 2566 8181 or notify us in writing to Fubon Bank (Hong Kong) Limited, GPO Box 9878 Hong Kong to make your request without charge.

Press here to watch the education video produced by the Hong Kong Monetary Authority and relevant materials to understand how to safeguard yourself from bogus calls purported from banks.
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