Your Voices

Your Voices

At Fubon Bank, we are all committed to providing you with various excellent quality banking services. For our continuous improvement, your valuable suggestions and feedback are always welcomed and treasured, whether it is a complaint or compliment!

Service Quality Management is a designated unit of handling customer feedback and complaint. We will respond to your opinion within 7 days upon receipt and handle it in an impartial and speedy manner. In case we need to commence investigation, we will advise you of the contact details of responsible staff. Please note that if customer opinions are lodged by third parties, we will only contact the respective customers rather than the third parties in order to protect our customer's privacy. Besides, anonymous suggestions are also welcomed. If you are not satisfied with our final response to your complaint, you can provide supplemental information for our further review.

You can voice out your opinions or send us your comments by phone, facsimile or email, or download and complete the Customer Suggestion Form and return it by post, facsimile or to any of our branches. Before you contact us, please read our Privacy Policy Statement and the below Declaration about personal data. Our accessible channels are as follows:

In Person Visit any of our branches
By Mail Attn: Service Quality Management
Fubon Bank Building
38 Des Voeux Road, Central
Hong Kong
By Facsimile (852) 2801 6483
Email Address
Customer Opinion Hotline (852) 2842 7937
Business Hours Monday to Friday: 9:00am to 6:00pm
Saturday, Sunday & Public Holiday: Closed

I understand that all personal data submitted by me will only be used for purposes which are directly related to my case, and may be transferred to parties who will be involved in the processing of the case, or to such persons who are authorized to receive such information. I also understand that Fubon Bank (the "Bank") may disclose the information provided by me and/or my personal data to the relevant supervisory or regulatory authorities if it is required to do so under the applicable law or regulations binding on the Bank or any of its group.

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